Full Time Teller/Customer Service
Company: Bank Iowa Corporation
Location: West Des Moines
Posted on: January 22, 2023
|
|
Job Description:
Description:
Job PurposeDelivers friendly, superior client experience through
timely and accurate processing of accounts and transactions.
Identifies client needs not currently being met and refers to
appropriate staff. Treats clients with respect and dignity, either
in person or on the phone.Essential FunctionsCore
ResponsibilitiesAnswers client questions and provides account
information either in person or on the phone.Assists clients with
accessing safe deposit boxes and with address changes.Researches
and troubleshoots client account issues and complaints.Closes out
accounts per client request.Receives checks and cash for deposits
to accounts, verifies amounts, examines checks for proper
endorsement, and enters deposits into appropriate records.Cashes
checks and processes withdrawals; pays out money after verification
of identity and client balances and issues computer-generated
receipts.Counts currency, coins, and check received, by hand or
using currency-counting machine, to prepare them for deposit or
shipment to other bank locations or the Federal Reserve
Bank.Receives and counts daily inventories of cash, drafts,
travelers' checks, and gift cards.Receives loan payments, issues
receipt and processes payments per bank policy.Places holds on
items per bank procedure.Redeems U.S. Savings Bonds.Runs coin
machine, verifies totals and wraps coin.Opens the night deposit and
processes per bank policy.Receives and processes check orders per
bank policy.Sells and records official checks, travel / access and
gift cards.Orders and hot cards Debit Cards.Balances currency,
coin, and checks in cash drawers at ends of shifts, and calculates
daily transactions using computers, calculators, or adding
machines. Reports discrepancies to supervisor.Identifies
transaction mistakes when debits and credits do not
balance.Processes stop payments per customer instructions and bank
policy.General ResponsibilitiesDevelops and applies knowledge of
the products and services available at the bank.Understands and
complies with banking regulations by following bank policies and
procedures. Stays abreast of relevant regulations, current industry
matters, and any changes implemented internally to ensure
compliance.Has access to confidential information relating to
clients and accounts. Protects the privacy and confidentiality of
clients, other team members, and work.
Requirements:
Work EnvironmentWell-lit, climate-controlled office setting with
occasional loud noise during coin machine operation.Required
Education & ExperienceHigh school diploma/G.E.D.6 months to 1 year
cash handling/client experience, in professional office environment
preferred.Additional Qualifications IncludeAbility to exhibit our
values; Think Big, Be People-Centered, Enable Great Things, and
Bring your Best.Strong communication skills and conflict aversion
sillsAbility to work with others, such as co-workers, leaders, or
clientsProficient in technology and services, such as Microsoft
Access, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint,
and Microsoft Word; on the job, will be using but not limited to:
alarm systems, accounting machines, coin machines, copy machines,
fax machines, and phones.Ability to bend, stoop, stand, sit, walk,
or use hands repetitively or for prolonged amounts of timeLifting
(up to 20 pounds occasionally and up to 10 pounds
frequently)Critical thinking and exemplary judgment and
decision-makingSocial perceptiveness and active
listeningMathematical, problem-solving and time management
skillsWillingness to learn and take on various tasks assigned by
the supervisorFriendly delivery of client experienceHours of Work &
TravelFull time employmentDays and hours of operation vary with
each Bank Iowa location. May work weekends.No travel is required
for this job.About Bank IowaAt Bank Iowa our purpose is to Empower
People, Inspire Success and Foster Growth. With more than $1.7
billion in assets, Bank Iowa ranks as one of the leading
independent Ag banks and the second-largest family owned bank in
the state. Our bank family consists of team members, farmers,
families and businesses throughout Iowa who we serve in our 26
locations. With an ongoing commitment to community banking Bank
Iowa aspires to be the bank of choice for our clients, the career
of choice for our team members, a center of influence in our
communities, and a point of pride for our family owners.While our
purpose is our why behind all that we do, our values allow us to
fulfill our purpose. At Bank Iowa we strive to Be People-Centered
in everything we do. We encourage our team members to Think Big
beyond the immediate answer and to be creative and innovative. Team
members throughout Bank Iowa Enable Great Things by taking
ownership and going above and beyond. Last, we inspire all team
members to Bring Your Best each and every day.What we OfferA
competitive financial package - we want you to bring your best so
in addition to your compensation, every team member receives a
bonus opportunity, a generous 401k match, and discretionary profit
sharing.Robust benefits and wellness - we are proud to offer
health, dental and vision insurance as well as a wellness program
designed to help drive down your premiums. Our wellness initiatives
promote positive change and allows our team members to think
big.Blending work and life - As a people-centered organization,
each team member is given a generous PTO bank. In addition to the
3-6 weeks of PTO based on years of service and work status, Bank
Iowa team members receive 10 paid observed holidays, 12 weeks of
parental leave for primary caregivers and 4 weeks of parental leave
for secondary caregivers, an opportunity for sabbatical leave,
generous bereavement, and an employee assistance program to support
team members throughout various stages in their lives.Continued
learning opportunities - Bank Iowa enables great things and
supports team member development at every stage of your career. Our
development approach focuses on your innate talents and developing
those into areas of strengths. Learning experiences are available
in formal & informal training settings, as well, on-the-job
training. Development programs are available in-person and online.
Our tuition reimbursement program is available to support formal
education programs.Community Involvement - Our team members are
active members of their communities and people-centered. Bank Iowa
aspires to be a center of influence in each of the 24 communities
we are located in. In addition to company-sponsored volunteer
opportunities, we offer volunteer time off (VTO), which allows team
members to give their time to organizations they care about,
without having to use PTO.Recognition - Bank Iowa is proud of our
team members who Live our Values. Our peer nominated recognition
program presents team members who Live our Values on an annual
basis.Bank Iowa provides equal employment opportunity to all
individuals regardless of their race, color, creed, religion,
gender, age, sexual orientation, national origin, disability,
veteran status, or any other characteristic protected by state,
federal, or local law.PI200786447
Keywords: Bank Iowa Corporation, West Des Moines , Full Time Teller/Customer Service, Hospitality & Tourism , West Des Moines, Iowa
Click
here to apply!
|