Retail Associate
Company: Ross Stores
Location: West Des Moines
Posted on: August 7, 2022
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Job Description:
Job Description Welcome to Ross Stores, Inc., where our
differences make us stronger--- At Ross and dd---s, inclusion is a
way of life. We care about our Associates and the communities we
serve and we value their differences. We are committed to building
diverse teams and an inclusive culture. We respect and celebrate
the diversity of backgrounds, identities, and ideas of those who
work and shop with us. Come join us as we continue our diversity,
equality and inclusion journey GENERAL PURPOSE: The Retail
Associate is responsible for ensuring our Customers have a positive
shopping experience. The Associate makes eye contact, smiles, and
greets all Customers in a courteous and friendly manner, treats
fellow Associates with respect, efficiently follows all company
best practice standards as outlined in all work centers, maintains
a clean work area at all times, and ensures proper merchandise
presentation. The Retail Associate is expected to be engaged in
these tasks as assigned during all working hours and will be
expected to perform a range of functions in all areas of the Store
as business needs require. The Associate may be requested to
perform additional tasks in specific situations, if performance of
these tasks will help achieve our Customer service and operational
goals. ESSENTIAL FUNCTIONS: Understands that safety is the number
one priority and practices safe behaviors in everything they do.
Maintains a high level of awareness on the sales floor to create a
safe and secure shopping environment for everyone. Maintains
clutter free, clear egress to emergency exits. Immediately corrects
or reports any unsafe conditions or practices to Store Leadership.
Treats all Customers and Associates with respect and courtesy; is
friendly and professional at all times. Recognizes fellow
Associates using Company recognition programs. Assists Customers in
any way necessary - is register-trained, assists Customers with
merchandise, and answers Customer questions in a polite and
knowledgeable manner. Greets all Customers by making eye contact,
smiling and saying "hello" throughout the Store as well as saying
"thank you" with every register transaction. Provides prompt and
efficient responses to Customers at all times. Responds to Customer
Service calls immediately. Handles all Customer issues in a
courteous and helpful way, calling a member of the Store Leadership
when needed. Represents and supports the Company brand at all
times. Performs cleaning tasks such as sweeping, mopping, dusting,
wiping counters and mirrors, replenishing restroom supplies, and
disinfecting high-touch areas including the front-end, sales floor
and restrooms to help maintain merchandise, customer and Team
areas. Maintains a professional appearance and adheres to the
Company's dress code at all times. Performs cleaning tasks such as
sweeping, mopping, dusting, wiping counters and mirrors, and
replenishing restroom supplies to help maintain merchandise,
customer and Team areas. Performs daily assigned sizing and
recovery per company best practice to ensure a neat, clean and
organized store that is well-maintained and efficiently
merchandised to standards. Expedites newly received merchandise
receipts to the sales floor with a sense of urgency, merchandising
all items per company best practice to the monthly presentation
guidelines and maintaining merchandise/brand name familiarity
within departments to assist Customers. Understands the Loss
Prevention Awareness program, the Shortage Highway, the Store
Protection Specialist (SPS) position (where applicable), and
merchandise protection standards. As a representative of Ross Inc.,
demonstrates integrity and honesty in all interactions with
Associates and Customers. Safeguards confidential information, cash
and credit card information, and merchandise. Follows all
Mark-Out-of-Stock (MOS) policies, including the identification of
MOS merchandise, proper processing of each piece and the
notification of Store Leadership to review and approve all
disposals. Follows all policies and procedures concerning cash,
check, charge card and refund transactions, voids and offline
procedures. Maintains a high level of awareness and accuracy when
handling bankable tenders. Demonstrates a sense of urgency to
efficiently perform their role. Maximizes productivity by executing
all Store best practices and minimizing steps and touches in their
work flow. COMPETENCIES: Manages Work Processes Business Acumen
Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by
Example Communicates Effectively Ensures Accountability & Execution
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Effectively communicate
with Customers, Associates and Store Leadership in a friendly,
respectful, cooperative and pleasant manner. Ability to perform
basic mathematical calculations commonly used in retail
environments. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store
equipment, including PDTs, registers and PC as required. Ability to
spend up to 100% of working time standing, walking, and moving
around the Store. Ability to regularly bend at the waist, squat,
kneel, climb, carry, reach, and stoop. Ability to occasionally
push, pull and lift more than 25 pounds. Ability to use janitorial
equipment, rolling racks, ladders and other assigned supplies.
Certain assignments may require other qualifications and skills.
Associates who work Stockroom shifts: Ability to regularly push,
pull and lift more than 20 pounds. SUPERVISORY RESPONSIBILITIES:
None DISCLAIMER This job description is a summary of the primary
duties and responsibilities of the job and position. It is not
intended to be a comprehensive or all-inclusive listing of duties
and responsibilities. Contents are subject to change at
management's discretion. Ross is an equal employment opportunity
employer. We consider individuals for employment or promotion
according to their skills, abilities and experience. We believe
that it is an essential part of the Company's overall commitment to
attract, hire and develop a strong, talented and diverse workforce.
Ross is committed to complying with all applicable laws prohibiting
discrimination based on race, color, religious creed, age, national
origin, ancestry, physical, mental or developmental disability, sex
(which includes pregnancy, childbirth, breastfeeding and medical
conditions related to pregnancy, childbirth or breastfeeding),
veteran status, military status, marital or registered domestic
partnership status, medical condition (including cancer or genetic
characteristics), genetic information, gender, gender identity,
gender expression, sexual orientation, as well as any other
category protected by federal, state or local laws.
Keywords: Ross Stores, West Des Moines , Retail Associate, Hospitality & Tourism , West Des Moines, Iowa
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