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District Manager

Company: Loving Cup, LLC dba Scooter's Coffee
Location: West Des Moines
Posted on: May 11, 2022

Job Description:

Established in 1998, Scooter's Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter's Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core: sustainably-sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooter's Coffee we live our core values of integrity, love, humility and courage and we are looking for talented, passionate, amazing people to join our team.DISTRICT MANAGERBasic/Required QualificationsHigh school diploma or GEDValid driver's licenseSpecific RequirementsAbility to stand a minimum 8 hoursAbility to lift, push and pull up to 50 poundsAbility to frequently climb or use authorized equipment to reach various heightsAbility to frequently and repetitively bend/stoop/squatAbility to differentiate between colors (color vision)Manual dexterity to operate operation equipmentThis position has a residency requirement. You must reside within a 30-mile radius of the assigned operations city.Responsibilities of District Manager include, but are not limited to:

  • Leading & Coaching Store Managers & Barista Team Members in District
  • Strive to create an amazing experience for each life you touch every day.
  • Uphold Loving Cup core values of Integrity, Love, Courage and Humility at all times.
  • Hire and train Store Managers for each store in your District & facilitate the hiring and training of barista team members for your stores. Intentionally developing future leaders within Loving Cup.
  • Maintain confident, positive demeanor during stressful circumstances.
  • Monitor Store Manager performance and build team morale.
  • Coach and provide instruction to Store Managers in your District on a regular basis. Coach them on the difference between absolutes and styles in their stores.
  • Teach them how to hold team members accountable to all company policies and procedures and do the same for them.
  • Provide constant feedback to motivate and improve store performance.
  • Conduct monthly one on one meetings with each Store Manager in your District.
  • Uphold team morale by discouraging drama and encouraging a strong team spirit.
  • Coach Store Managers on what constitutes an emergency and what decisions should be handled without the need for a call.
  • Handle disciplinary action with Store Managers and Barista team members as needed. Contact the Director of Operations and HR if termination of a Store Manager is necessary.
  • Paperwork Tasks & MeetingsScheduling
    • Make sure store schedules are posted in stores in your District no later than Tuesday by 5:00p for the following week.
    • Make sure your monthly calendar is in place and sent over to the Director of Operations by the final day of the previous month for the upcoming month.
    • Inventory & Harvest Order - Oversight of inventory and Harvest orders every week. Making sure that orders are submitted on time in your market and that inventory is being completed prior to submitting orders.
    • Labor and COGS Budget Management - Make sure stores in your District are properly staffed and able to fully fill labor guides. Monitor Labor Guides and reach out to the Director of Operations when Labor Guides need to be shifted to adequately deliver the amazing's on every shift.
    • Deposits and Cash Handling - Make sure store deposits are being made every Monday, Wednesday and Friday for stores in your District. Monitor daily cash overage/shortage and follow up with appropriate Store Managers or team members when necessary. Should be under no more than $10.00/month.
    • Goal Setting - Oversee the submitting of store sales goals each month for all stores in District.
    • Interviewing, Hiring & Training - Conduct interviews and hire quality team members as needed. Keeping in mind the need to constantly be bringing in Barista, Shift Lead, MIT, Assistant and Store Manager candidates that fit company culture.
    • Loving Cup Email - Check Loving Cup email address daily (Monday - Friday) and respond promptly (during your scheduled working hours) to emails from Scooter's Coffee or Loving Cup Leadership Team. Communicate important information to team members.
    • Meet in person with Director of Operations Quarterly and via Microsoft Teams video chat every other week - Use good judgement to determine when to contact the Director of Operations, outside of meetings and store visits, to assist with store or employee situations that may arise
    • Attend weekly Above Store Leader calls - be prepared to share recent wins, struggles or initiatives that are happening in your stores
    • Follow up emails are sent daily, after you have been in a store for a morning rush. Copy the Director of Operations on these emails
    • Other duties as assigned, to continue the growth and advancement of Loving Cup.Store Cleanliness
      • Maintain clean stores and a friendly environment - ensure all deep cleaning and daily cleaning is handled by staff.Same Store Sales Growth
        • Speed & Consistency - strive for under 40 second window times or the delivery of over 100 "smiles per hour" during peak times
        • True North - We sell high quality, high margin drinks, through a drive thru lane fast and friendly. Make sure this is being executed in all stores.
        • Uphold the Amazing's - amazing people, serving amazing drinks, amazingly fast
        • Upselling - Make sure the triple upsell is being executed on every transaction in your stores - drink size, food, and drink add-ins
        • Growing Store Sales - grow store sales at a rate that beats the Scooter's System Average on a monthly basis or that hits the bonus requirement for each of your locations on a monthly basisHAVE FUN, COACH YOUR TEAM, & MAKE THE DAY OF THOSE AROUND YOU!The functions and skills described here are general in nature and represent the type of work performed, but they do not constitute an exhaustive list of the duties and responsibilities performed on the job.

Keywords: Loving Cup, LLC dba Scooter's Coffee, West Des Moines , District Manager, Hospitality & Tourism , West Des Moines, Iowa

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