Customer Service Rep
Company: Mediacom
Location: West Des Moines
Posted on: February 24, 2021
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Job Description:
Come join the Mediacom team! Mediacom provides a full array of
benefits with employee discounts on cable, internet and much more!
Training Class begins March 15, 2021!! We are hiring for two
shifts: 8:00 a.m. - 5:00 p.m. and 11:00 a.m. - 8:00 pm. (Monday -
Friday)General Responsibilities:The Collections Associate I will
assist Mediacom in maintaining our revenue stream by speaking with
customers about past-due accounts and assisting them in making
payments to ensure their services are not interrupted. You will
accomplish this by participating in non-pay reminder activities to
customers. In addition agents are eligible for regular incentives
driven by individual performance.Specific Responsibilities:?
Receiving payment and posting to customer accounts.? Contacting
customers and advising of potential service disconnection.? Keeping
detailed and accurate records of collection and status of
accounts.? Assist payment center to ensure customer satisfaction.?
Process payment arrangements and follow through to ensure
arrangements are met in a timely manner.? Monitor aged balanced
reports and assist with collections of NSF checks.? Assessing
customer needs to determine appropriate payment arrangements within
company guidelines.? Partnering with other departments to resolve
billing or service disputes.? Perform other duties as
assigned.Preferred Experience/Skills:? High School Diploma or
equivalent.? Use of mathematics to solve problems.? Good listening,
negotiation and communication skills.? Customer service experience
preferred.? Good time management and organization skills.?
Knowledge of PC based word processing and spreadsheet programs,
such as Microsoft Word and Excel.Keywords:Collections, Revenue,
Customer Service
Keywords: Mediacom, West Des Moines , Customer Service Rep, Hospitality & Tourism , West Des Moines, Iowa
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