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Retail Support Consultant 2

Company: Wells Fargo
Location: West Des Moines
Posted on: March 28, 2020

Job Description:

Job DescriptionImportant Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Consumer Banking is an industry leader in supporting homeowners and consumers in addition to operating one of the most extensive banking franchises in the country. We serve mass market, affluent, and small business customers; as well as provide home and personal lending. Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams. Weve built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed.

The Retail Support Consultant position for the Collateral team requires strong mortgage lending background, genuine commitment to customer service, experience with managing and executing strategic initiatives, strong analytical and operational acumen, and a comfort-level with presenting to business partners and senior leadership. Organizational skills, project management and ability to successfully navigate a large and complex organization will be determining factors in the selection. This position will report to the Head of Collateral for Wells Fargo Home Lending.

Specifically this candidate will:


  • Support Home Lending Collateral leader and all collateral teams including property underwriting, project and insurance underwriting, operations, technology and strategy, as well as our collateral lending officers.
  • Coordinate and direct staff in accomplishing business goals
  • Manage all collateral staffing models using demand and capacity metrics
  • Coordinate collateral issue management (e.g. corrective action and remediation) activities
  • Prepare material for regular NUPRM Leadership Team and Retail Leadership Team presentations
  • Develop a comprehensive communication strategy including collateral leadership team agendas, collateral town halls, and engagement with sales and fulfillment partners.
  • Establish robust operational metrics reflective of customer experience, team productivity/efficiency, and quality metrics to be shared with senior management
  • Translate those performance metrics into actionable plans with internal and external business partners
  • Lead the planning and execution of strategic initiatives and act as ambassador to other Wells Fargo Home Mortgage business partners in broader initiatives requiring collateral expertise


    Required Qualifications


    • 7+ years of home lending sales experience, home lending operations experience, or a combination of both


      Other Desired Qualifications


      • Demonstrated ability to develop and execute strategies which capture opportunities to serve multiple stakeholders
      • Excellent written and verbal communication skills and the ability to present complex ideas in a straight forward and understandable manner
      • Demonstrated ability to overcome obstacles and deliver results in a complex and matrixed organization.
      • Must be able to translate high level strategic thinking into tactical actions, initiatives, and results
      • Comfortable analyzing data to identify trends, challenges, and opportunities
      • Proven success leading several complex broad project initiatives simultaneously with the ability to prioritize effectively.
      • Prior experience with expense management, volume projections, productivity measures, staffing models, etc.
      • Bachelors or advanced degree preferred

        Beyond experience, the right personal style and attitude are critical to success in this role:

        • Thrives in a fast-paced environment with competing priorities
        • Self-starter and creative problem solver comfortable operating on high-level objectives and without specific instruction
        • Results oriented with outstanding ability to motivate teams and mobilize the resources to accomplish objectives
        • A true team player and collaborator, translating prior knowledge and experience into strong and productive relationships internally and externally
        • A respected business partner who adds value to the broader team
        • Dedicated, enthusiastic, driven and performance-oriented; possesses a strong work ethic
        • Ability to articulate issues, risks, and proposed solutions to various levels of staff and management
        • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
        • Excellent verbal, written, and interpersonal communication skills
        • Advanced Microsoft Office (Outlook, Excel, Word, PowerPoint, LiveMeeting and SharePoint)


          Job Expectations


          • Ability to travel up to 10% of the time
          • This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.


            Street AddressIA-West Des Moines: 7001 Westown Pkwy - West Des Moines, IA

            MN-Minneapolis: 2650 Wells Fargo Way - Minneapolis, MN

            NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NCDisclaimerAll offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

            Relevant military experience is considered for veterans and transitioning service men and women.

            Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo, West Des Moines , Retail Support Consultant 2, Hospitality & Tourism , West Des Moines, Iowa

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