Associate Clinical Administrative Coordinator - Des Moines, IA
Company: UnitedHealth Group
Location: West Des Moines
Posted on: March 18, 2023
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Job Description:
If you are located in Des Moines, IA, you will have the
flexibility to work from home and the office in this hybrid role as
you take on some tough challenges.*
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data and
resources they need to feel their best. Come make an impact on the
communities we serve as we help advance health equity on a global
scale. Here, you will find talented peers, comprehensive benefits,
a culture guided by diversity and inclusion, career growth
opportunities and your life's best work. SM
This position is full-time (40 hours/week) Monday - Friday.
Employees are required to have flexibility to work any of our
8-hour shift schedules during our normal business hours of 8:00am -
5:00pm. It may be necessary, given the business need, to work
occasional overtime.
Our office is located at Des Moines, IA. Employees will be required
to work some days onsite and some days from home
Primary Responsibilities:
Manage the intake of members or the admission/discharge information
post notification
Work with hospitals, clinics, facilities and the clinical team to
manage requests for services from members and/or providers
Manage the referral process, processing incoming and outgoing
referrals and prior authorizations, including intake, notification
and census roles
Provide appropriate triage and care coordination notification cases
for non-clinical assessment/intervention
Handle resolution/inquiries from members and/or providers
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED (or higher)
1+ years of customer service experience analyzing and solving
customer problems
Must be able to create, edit, save and send documents utilizing
Microsoft Word and Excel
Preferred Qualifications:
Experience working within the health care Industry and with health
care insurance
A clerical or administrative support background
Knowledge of ICD-9 and CPT codes
Experience working with Medicare and/or Medicaid Services
Call center experience
Telecommuting Requirements:
Reside within Des Moines, IA
Required to have a dedicated work area established that is
separated from other living areas and provides information
privacy
Ability to keep all company sensitive documents secure (if
applicable)
Must live in a location that can receive a UnitedHealth Group
approved high-speed internet connection or leverage an existing
high-speed internet service
Soft Skills:
Must be able to type and talk at the same time and navigate through
multiple screens
Experience working in a metric-driven work environment
To protect the health and safety of our workforce, patients and
communities we serve, UnitedHealth Group and its affiliate
companies required all employees to disclose COVID-19 vaccination
status prior to beginning employment. In addition, some roles and
locations require full COVID-19 vaccination, including boosters, as
an essential job function. UnitedHealth Group adheres to all
federal, state and local COVID-19 vaccination regulations as well
as client COVID-19 vaccination requirements and will obtain the
necessary information from candidates prior to employment to ensure
compliance. Candidates must be able to perform all essential job
functions with or without reasonable accommodation. Failure to meet
the vaccination requirement may result in rescission of an
employment offer or termination of employment.
Careers with Optum . Our objective is to make health care simpler
and more effective for everyone. With our hands at work across all
aspects of health, you can play a role in creating a healthier
world, one insight, one connection and one person at a time. We
bring together some of the greatest minds and ideas to take health
care to its fullest potential, promoting health equity and
accessibility. Work with diverse, engaged and high-performing teams
to help solve important challenges.
To protect the health and safety of our workforce, patients and
communities we serve, UnitedHealth Group and its affiliate
companies required all employees to disclose COVID-19 vaccination
status prior to beginning employment. In addition, some roles and
locations require full COVID-19 vaccination, including boosters, as
an essential job function. UnitedHealth Group adheres to all
federal, state and local COVID-19 vaccination regulations as well
as client COVID-19 vaccination requirements and will obtain the
necessary information from candidates prior to employment to ensure
compliance. Candidates must be able to perform all essential job
functions with or without reasonable accommodation. Failure to meet
the vaccination requirement may result in rescission of an
employment offer or termination of employment.
Diversity creates a healthier atmosphere: UnitedHealth Group is an
Equal Employment Opportunity / Affirmative Action employer and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
#RPO #RED
Keywords: UnitedHealth Group, West Des Moines , Associate Clinical Administrative Coordinator - Des Moines, IA, Healthcare , West Des Moines, Iowa
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