Healthcare Call Center
Company: A Line Staffing Solutions
Location: West Des Moines
Posted on: May 14, 2022
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Job Description:
Job Description Full time Call Center / Customer Service
Representative openings in the West Des Moines with a major
healthcare company Starting ASAP Apply now to Arely Ortiz with
A-Line PAY RATE : $17.00 HOURS : 8 hr-shift between 7:30am ---6pm,
Monday through Friday. Potential OT. Role on-site for training.
Must be fully vaccinated and must be able to provide proof of
vaccination Summary: The main function of a call center/customer
service specialist is to interact with customers to provide
information in response to inquiries about products and services
and to handle and resolve complaints. A typical customer service
specialist is responsible for determining the client---s issue,
offer possible solutions or providing follow-up as needed. Customer
service agents may be inbound, outbound or a combination of both.
Job Responsibilities: Handled inbound / outbound calls Assist
members and providers with PCP changes Resolve customers service or
billing complaints by performing activities such as exchanging
merchandise, refunding money, and adjusting bills. Contact
customers to respond to inquiries or to notify them of claim
investigation results and any planned adjustments. Refer unresolved
customer grievances to designated departments for further
investigation. Keep records of customer interactions and
transactions, recording details of inquiries, complaints, and
comments, as well as actions taken. Required : High school diploma
or GED Call center experience Use multiple programs at once Excel
knowledge Why Apply: Full benefits available after 90 days:
Medical, Dental, Vision, Life, Short-term Disability GREAT Hours
Competitive Pay Rate Melissa Ortiz - Apply Directly for
Consideration Healthcare, call center, mail order medications,
Insurance Verification, Medicare, Medicaid, Medical billing, EOB,
Benefit, Patient Service, PBM, Enrollment, Provider Services,
Pharmacy, prior authorization, reimbursement counselor, Medical
customer service, inbound calls, outbound calls, answer phones,
make calls, medical terminology, medical office, medical claims,
healthcare claims, claims processing
Keywords: A Line Staffing Solutions, West Des Moines , Healthcare Call Center, Healthcare , West Des Moines, Iowa
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here to apply!
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