Assistant Manager - Full Time
Location: West Des Moines
Posted on: November 10, 2019
Job Title : Assistant Manager FLSA : Non-Exempt Department: Grocery
Revision Date : 03/2009 General Function : Provides prompt,
efficient and friendly customer service, and ensures that
customer's needs are met. Supervises and coordinates the activities
of employees or performs the work of all job levels. Reporting
Relations: Accountable and Reports to: Store Director; Assistant
Director; Store Operations, Perishables, Health Wellness Home;
Managers of Store Operations, Perishables, Health Wellness Home
Direct Reports: All positions except those listed above or
designated by the Store Director Primary Duties and
Responsibilities : 1. Maintains a positive attitude; creates an
atmosphere of friendliness and fun through flexibility and
teamwork. Generates a friendly atmosphere by encouraging employees
to greet and speak to customers; providing prompt, courteous, and
efficient service to customers and sets a good example. 2. Provides
prompt, efficient and friendly customer service by exhibiting
caring, concern and patience in all customer interactions and
treating customers as the most important people in the store. 3.
Smiles and greets customers in a friendly manner, whether the
encounter takes place in the employee's designated department or
elsewhere in the store. 4. Makes an effort to learn customers'
names and to address them by name whenever possible. 5. Assists
customers by: (examples include) ??? escorting them to the products
they're looking for ??? securing products that are out of reach ???
loading or unloading heavy items ??? making note of and passing
along customer suggestions or requests ??? performing other tasks
in every way possible to enhance the shopping experience. 6.
Answers the telephone promptly and provides friendly, helpful
service to customers who call. 7. Performs as a leader and role
model and maintains positive employee relations. 8. Plans,
prepares, and adjusts work schedules and assigns employees to
specific duties and follows up to ensure duties are properly
completed in a timely manner. 9. Supervises and coordinates
activities of employees in all areas of the store (in Department
Managers absence) or performs the work necessary at all job levels.
10. Recruits and interviews job applicants to recommend or
determine employment. 11. Learns to formulate pricing philosophies
or merchandise, following guidelines established by the Store
Director. 12. Ensures proper customer service throughout the store
and addresses specific customer issues. 13. Evaluates employee
performance to recommend personnel actions in their respective area
such as promotion, transfer, or dismissal. 14. Trains and enforces
safety procedures to provide a safe and healthy work environment
for employees and customers and fills out customer accident forms.
Works safely to prevent on-the-job injuries, fills out first report
of injury, and assigns light duty as necessary. 15. Compiles,
stores, retrieves, and understands managerial data (i.e. sales,
inventory reports, ad and display projections/actuals, etc.) 16.
Orders merchandise (new product, promotional, seasonal, or to
replenish merchandise on hand), verifies delivery of merchandise,
ensures quality, compares record with merchandise ordered, and
reports discrepancies. 17. Trains workers in store policies,
department procedures, and job duties. 18. Ensures compliance of
employees with established policy/law, security, sales, and record
keeping procedures and practices. 19. Determines location of ad and
promotional displays, ensures product quality and quantities to
meet customer and store demands and profitability. 20. Confers with
employees and assists in solving problems affecting job performance
and of established policies and procedures. 21. Explains store
services to potential personal and business account customers to
generate additional business for the store. 22. Understands the
basics of store accounting. 23. Maintains strict adherence to
department and company guidelines related to personal hygiene and
dress. 24. Adheres to company policies and individual store
guidelines. 25. Reports to work when scheduled and on time.
Secondary Duties and Responsibilities: 1. Determines the
motivational needs of employees and provides the appropriate
environment. 2. Stays current with market trends and information
(i.e.; competition, new products, equipment, merchandising
techniques). 3. Provides continuous education for existing store
employees regarding new and updated company and store policies,
procedures, and job duties. 4. Sells merchandise to company
employees, customers or issues merchandise upon requisition by
authorized personnel (inter-store transfers). Handles cash
registers. 5. Recommends cost reduction programs. 6. Reviews
personnel records to ensure completeness, accuracy, and timeliness
and understands the basics of the payroll system. 7. Recommends
additions, deletions and shelf allocation of merchandise to be sold
in any department. 8. Assists in other areas of store as needed. 9.
Performs other job related duties and special projects as required.
Supervisory Responsibilities: Instructing, assigning work,
reviewing work, planning the work of others, maintaining standards,
allocating personnel, and coordinating the activities of others.
Selects new employees and acts on employee problems. Has the
authority to recommend and approve employee transfers, promotions,
discipline, discharge, and salary adjustments. Education and
Experience: High School or equivalent experience. Two years or more
of similar or related work experience preferred. Physical
Requirements: ??? Must be able to physically perform medium work:
exerting up to 50 pounds of force occasionally and 20 pounds of
force frequently, and 10 pounds of force constantly to move
objects. ??? Visual requirements include vision from less than 20
inches to more than 20 feet with or without correction, depth
perception, color vision, and field of vision. ??? Must be able to
perform the following physical activities: Climbing, balancing,
stooping, kneeling, reaching, standing, walking, pulling, lifting,
grasping, feeling, talking, hearing, and repetitive motions.
Knowledge, Skills, Abilities and Worker Characteristics: ??? Must
have the ability to solve practical problems; variety of variables
with limited standardization; interpret instructions. ??? Ability
to do arithmetic calculations involving fractions, decimals, and
percentages. ??? Possess the ability to interview to obtain basic
information; guide people to provide basic direction; follow
technical manuals and have increased contact with people. Working
Conditions : This position is exposed to dust, noise, and
temperature extremes. There are possible equipment movement
hazards; electrical shock, and exposure to chemicals and solvents.
This is a fast paced work environment. Equipment Used to Perform
Job: Pallet jack, box cutter, cash registers, knives, trash
compactor, cardboard baler, fork lift, computer, calculator,
telephone, FAX machine, two wheeler, register computer, ordering
machine, use of limited power equipment, delivery vehicle, Western
Union, Hunting/Fishing license computer, and money order machine.
Financial Responsibility : Authorized to purchase merchandise and
supplies and order repairs on equipment. Contacts: Has daily
contact with customers, employees, suppliers/vendors, and the
general public. Occasional contact with federal or state regulatory
agencies regarding inspections. Confidentiality : Has access to
confidential information which may include pricing, sales reports,
profit and loss reports, and wages.
Keywords: Hy-Vee, West Des Moines , Assistant Manager - Full Time, Executive , West Des Moines, Iowa
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