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Business Support Manager 4

Company: Wells Fargo Bank
Location: West Des Moines
Posted on: July 13, 2019

Job Description:

Job Description At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Corporate Risk helps all Wells Fargo businesses identify and manage risk. The team focuses on several key risk types, including conduct, credit, financial crimes, information security, interest rate, liquidity, market, model, operational, regulatory compliance, reputation, strategic, and technology risk. The group provides leadership, enhances communications, assists with problem identification and solutions, and shares best practices. In addition, the group provides an enterprise-wide view of risk, assists management and our Board of Directors in identifying and monitoring risks that may affect multiple lines of business, and takes appropriate action when business activities exceed the risk tolerance of the company. Conduct Management is the company's front line ethics and allegation management function, responsible for team member experience, end-to-end investigations, and enterprise platform management and reporting. We focus on team member feedback to drive operational excellence in our company's ethics program to ensure that team members are protected and feel comfortable raising concerns. The Conduct Operations team in Conduct Management is responsible for operational aspects of managing team member conduct cases, including intake (EthicsLine), research, and capacity and forecasting. The Enterprise Case Management Leader will lead a team of consultants to support Conduct Management programs. The Enterprise Case Management leader is responsible for managing a function that delivers value-adding communications and information to support team members who report concerns. The function provides on-demand case status reporting as part of its suite of services. The Enterprise Case Management team also monitors matters that are logged for tracking. Additionally the Enterprise Case Management leader drives reporting processes on a periodic and ad hoc basis. The role includes working to formulate quality control practices and coordinate continuous improvement processes. Finally, the team collaborates across Conduct Management to identify risk trends and may proactively work with Enterprise Investigations, the lines of business, the Law Department, Employee Relations, Human Resources and other policy owners and stakeholders. Specific responsibilities include, but are not limited to: Developing, executing, and overseeing new or expanded case management procedures and policies Establishing processes to ensure suitable and complete monitoring, updating and reporting of cases in accordance with standards and SLAs to be developed Designing and executing staffing plan Overseeing function to track and confirm that additional information provided by team members is appropriately recorded in case management system Collaborating closely across Enterprise Case Management teams to execute case management work and projects Case Management team training, onboarding and mentoring Serving as a subject matter expert and assist in reviewing and editing targeted executive level education and communications that are effective in domestic and international business environments Support the delivery of comprehensive, timely, and consistent reporting to inform stakeholders of key information Tracking and ensuring all ancillary processes are occurring on time as expected. Following-up as needed and escalating when appropriate Support leadership, business and compliance partners to develop remediation plans Working on continuous improvement initiatives Supporting other Conduct Management projects/activities as needed As a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will: Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks Required Qualifications 6+ years of experience in one or a combination of the following: administrative support management, project management, business operations or strategic planning in financial services 3+ years of management experience Desired Qualifications Ability to articulate complex concepts in a clear manner Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills Excellent verbal, written, and interpersonal communication skills Knowledge and understanding of human resources policies and processes Strong analytical skills with high attention to detail and accuracy Other Desired Qualifications Strong time management skills and the ability to manage multiple tasks and meet deadlines with minimal supervision Ability to work both independently and collaboratively as part of a team with senior leadership and partners in Human Resources Demonstrated track record of successful partnership and collaboration with a broad group of stakeholders, including senior managers from disparate groups and lines of defense Knowledge of accounting principles and financial statement reporting Familiarity with Sarbanes-Oxley reporting and internal control requirements Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment. Strong interpersonal, influencing, and communications skills with an ability to interact effectively with stakeholders at all levels Ability to take on a high level of responsibility, initiative, and accountability Ability to work independently on projects/initiatives with high risk and complexity Ability to gather, organize, enter and interpret data Experience providing reporting and updates to senior-level management Intermediate SharePoint skills Ability to handle confidential material in a professional manner Knowledge of case management platforms Ethical integrity and demonstrated ability to exercise independent judgment and apply prudent risk mitigation principles A BS/BA degree or higher in Finance, Accounting, or Business Job Expectations Ability to travel up to 10% of the time Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation. CORP RISK/CORPORATE RISK

Keywords: Wells Fargo Bank, West Des Moines , Business Support Manager 4, Executive , West Des Moines, Iowa

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