WestDesMoinesRecruiter
the smart solution for West Des Moines jobs

Strategic Planning Manager 2

Company: Wells Fargo
Location: West Des Moines
Posted on: April 14, 2019

Job Description:

Job DescriptionAt Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Our guiding principles are to start with the customer, move faster, and partner effectively.

The Consumer Collections & Servicing (CCS) team is comprised of 3,800 team members responsible for all pre and post-charge-off debt collection, core servicing, credit bureau dispute resolution and reporting, and complaint management for Wells Fargos Card and Retail Services business, as well as the Student Loan, Overdraft DDA and Personal Lines and Loans products. This team focuses on working with customers to resolve past due balances with solutions focused on helping our customers succeed financially.

The Role

This position will report to the newly formed Business Transformation Leader reporting to the Head of Collections and Customer Service (CCS). As we re-imagine and transform the collections and servicing business, this position exists to provide strategy, leadership and execution towards the transformation with a lens towards digitization and automation. Including:


  • Leverage process related inventories and repositories to maintain breadth and depth of understanding of all processes, risks & controls within supported operations.
  • Assist in the development and execution of the innovation, digitization, self-service and automation roadmap for the operations business
  • Develop governance and road map for logical prioritization of process transformation and maturity
  • Lead matrixed relationships to execute against the road map with operations, process engineering, project management, controls and technology
  • Facilitate the design of transformative, automated & sustainable solutions for new issue (SHRPs) as they arise and categorize proper prioritization within the overall road map

    This Position is critical towards achieving strategic transformation imperatives: De-risking operations; Efficiency & effectiveness; Customer experience; Team Member experience and Timely / sustainable issue resolution.

    Scope of work includes:

    • Broad product knowledge and associated risks for open-end, closed-end, secured and unsecured lending products as well as deposit (i.e. Credit Card, Retail Services, Dillards, Personal Lines & Loans, Education Finance Services, and Deposit accounts). Diverse operational areas containing many high risk processes for the bank (i.e. Collections, Servicing, Credit Bureau Disputes, Legal Judgments, Bankruptcy, Deceased, Recovery and 3rd Party Agencies).
    • Breadth of products and services will require working with a wide variety of technology systems, systems or record and business partners.

      As a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:

      • Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
      • Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.


        Required Qualifications

        • 7+ years of strategic planning experience
        • 3+ years of management experience

          Other Desired Qualifications


          • 7 plus years management, strategy and transformation experience with a proven track record of execution across large organizations / multi-site environment
          • Experience in operations, collections, servicing and/or call center functions
          • Strategic leader with the ability to develop road maps & navigate towards a vision; concurrently ensuring strong awareness and engagement at the most detailed execution levels.
          • Experienced relationship manager influencing leadership in a matrixed environment.
          • Experience with tools, concepts and technological abilities leveraged to transform process (e.g. process automation, artificial intelligence, agile development).
          • Ability to communicate powerfully and prolifically to senior and executive leaders and simplify the complex
          • Development of programs and governance methodologies having passed regulator and audit scrutiny. Demonstrated customer service orientation, both with external customers as well as internal company clients
          • Strong knowledge of CCS products, process, risks, controls, systems.
          • Strong knowledge of consumer protection regulations, state laws, policies and procedures impacting CCS operations.
          • Experience with enterprise approach to Issue management, root cause analysis, resolution and customer remediation.
          • Experience with the design, development and implementation of process controls to mitigate risk.
          • Previous experience developing/designing transformational solutions across large-scale, matrixed, customer-centric organization
          • Ability to build structure out of ambiguity and thrive in an environment filled with organizational change

            Beyond experience, the right personal style and attitude are critical to success in this role.

            • Strategic Leadership Creating and achieving a desired future state vision through influence on individual and group goals, reinforcements and systems
            • Results oriented with outstanding ability to motivate teams and mobilize the resources to accomplish objectives
            • A true team player and collaborator, translating prior knowledge and experience into strong and productive relationships internally and externally
            • Organizational Awareness Having and using knowledge of systems, situations, pressures, and culture within the company to identify potential organizational problems and opportunities; perceiving the impact and the implications of decisions on other components of the company as well as the impact on investors, customers, and clients
            • A respected business partner who adds value to the broader team
            • A strong and effective manager and leader, capable of attracting, mentoring, retaining and promoting talented and productive staff
            • An impeccable reputation for integrity, accuracy, consistency, big picture, detail orientation and business acumen
            • A self-starter with a working knowledge of risk management fundamentals and policy creation
            • Dedicated, enthusiastic, driven and performance-oriented; possesses a strong work ethic
            • Able to effectively and constructively lead change in an organization


              Job Expectations

              • Ability to travel up to 25% of the time

                DisclaimerAll offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

                Relevant military experience is considered for veterans and transitioning service men and women.

                Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo, West Des Moines , Strategic Planning Manager 2, Executive , West Des Moines, Iowa

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


RN Case Manager-Home Care
Description: Mercy Home Care is seeking a full-time RN Case Manager Join Our Team to help make a difference in people's lives while caring for patients in their own homes Have the autonomy to create your own flexible (more...)
Company: CHI Health at Home/American Nursing Care
Location: Des Moines
Posted on: 04/19/2019

Supervisor, Case Management
Description: Supervisor, Case Management Position: Supervisor, Case Management Department: Case Management Services Status:
Company: Broadlawns Medical Center
Location: Des Moines
Posted on: 04/19/2019

Technology Risk Management COSO Operational Risk Consultant 4
Description: Job Description br At Wells Fargo, we have one goal: to satisfy our customers' financial needs and help them achieve their dreams. We're looking for talented people who will put our customers at the (more...)
Company: Wells Fargo
Location: West Des Moines
Posted on: 04/21/2019


RN Clinic Nurse, Pain Management
Description: Position: Clinic Nurse Department: Pain Management Status: FT Shift/Hours:
Company: Broadlawns Medical Center
Location: Des Moines
Posted on: 04/21/2019

Current College Students - In-Store Management Executive Internship (Kansas City, KS)
Description: One of the world's leading and most recognized brands comes to life in our stores, where guests are still captivated by everything that made them fall in love with Target. Our approximately 1800 locations (more...)
Company: Target
Location: Des Moines
Posted on: 04/21/2019

Supervisor, Case Management
Description: Position: Supervisor, Case Management Department: Case Management Services Status: FT Shift/Hours: Generally
Company: Broadlawns Medical Center
Location: Des Moines
Posted on: 04/21/2019

Technology Risk Management COSO Operational Risk Consultant 4
Description: Job Description br At Wells Fargo, we have one goal: to satisfy our customers' financial needs and help them achieve their dreams. We're looking for talented people who will put our customers at the (more...)
Company: Wells Fargo
Location: Des Moines
Posted on: 04/21/2019

Supervisor, Case Management
Description: Position: Supervisor, Case Management Department: Case Management Services Status: FT Shift/Hours: Generally
Company: Broadlawns Medical Center
Location: Des Moines
Posted on: 04/21/2019

Supervisor, Case Management
Description: Position: Supervisor, Case Management Department: Case Management Services Status: FT Shift/Hours: Generally
Company: Broadlawns Medical Center
Location: Des Moines
Posted on: 04/21/2019

CMA or LPN, Pain Management
Description: Position: Cerfified Medical Assistant or Licensed Practical Nurse Department: Pain Management Clinic Status:
Company: Broadlawns Medical Center
Location: Des Moines
Posted on: 04/21/2019

Log In or Create An Account

Get the latest Iowa jobs by following @recnetIA on Twitter!

West Des Moines RSS job feeds