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Call Center Campaign Manager

Company: ASAP Staffing
Location: West Des Moines
Posted on: February 15, 2019

Job Description:

ASAP Solutions is seeking an Outbound Call Center Campaign Manager for a direct client in West Des Moines, IA. You would be responsible for delivering leading-edge technology to build and deliver unparalleled customized insights that enrich both the performance of businesses and the lives of consumers. The role will give you the opportunity to drive innovation and automation across the enterprise. This will include tool and process integrations across all business units. If interested, please submit your resume through Dice for immediate consideration. Responsibilities:* Work with call center leadership to build a high performance calling environment to support business strategy and provide support and feedback for execution.* Develop and implement outbound calling campaigns* Analyze results of calling campaigns and recommend changes as needed* Monitor and analyze call queue and agent productivity, making adjustments when needed* Develop reports for call activity and agent production to assist managers with performance and trending What makes you a good fit for this role?* Bachelor's degree or are a High School Graduate with equivalent work experience* 2+ years of experience crafting and implementing call campaigns using Dialer systems (Noble Dialer Systems)* Experience performing analysis of results from calling campaigns and provided recommendations, as needed* Experience monitoring and analyzing call queues and agent production and have made adjustments accordingly - provided by Dice Call Campaigns, Dialer Systems, Analysis of campaign results and call queues.

Keywords: ASAP Staffing, West Des Moines , Call Center Campaign Manager, Executive , West Des Moines, Iowa

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