Executive Director

Company: Highmark Senior Living
Location: West Des Moines
Posted on: September 1, 2024

Job Description:

About Highmark Senior LivingHighmark Senior Living is a senior living property management company based in West Des Moines, IA. Highmark oversees the daily operations and general management services for Edencrest communities in Central Iowa. As a leading senior living property manager, our focus is on providing excellent care, innovative life experiences and elevated management services for all our communities.Core Values/Mission StatementAt Highmark Senior Living, our core belief is quality care and services start here. We understand choosing the right senior living community can be an immense decision. The support a loved one receives begins with trusted professionals who display loyalty to residents, a sense of pride in community and cherish relationships at the highest regard. Seniors and their loved ones can count on Highmark where they will experience comfort and freedom. Our core values are: Commitment to Care, Value, Innovative Living & Vibrant Communities and we look forward to welcoming you into our Highmark family.Position SummaryUnder the guidance of the regional director, operations, the executive director for the assisted living community is responsible for overseeing the administration, operations, and overall management of the community. This position provides leadership and strategic direction to ensure the delivery of high-quality services and maintaining a safe and supportive environment for residents. The executive director also plays a key role in fostering positive relationships with residents, their families, staff members, and the wider community.Essential Duties and ResponsibilitiesEngagement

• Regularly attends and provides input and leadership at all staff meetings.
• Holds staff accountable to the mission, vision, values, code of conduct, and safety initiatives.
• Delegates responsibilities effectively and provides clear written and oral direction to others.
• Promotes open communication and provides direct, timely, and motivating feedback both formally and informally.
• Conveys trust in staff and co-workers' ability to do their jobs efficiently and effectively. Creates an environment that encourages staff to excel.
• Maintains a positive attitude and open mind when confronted with change, ambiguity, and uncertainty.
• Adheres to community service standard expectations. Fiscal Responsibility/Financial Profitability
  • Organizes and manages resources. Considers costs and benefits when proposing new financial purchases.
  • Maintains accountability for department specific budgets.
  • Has a clear understanding of how the census impacts the facility's overall profitability.
  • Provides needed financial information to complete, daily, monthly, quarterly, and annual reports as requested.
  • Maintains adherence to department specific budgets.
  • Reviews daily staffing patterns to ensure efficient and effective production in accordance with the budget and census.Clinical Processes & Procedures
    • Ensures that department specific policies and procedures are in compliance with federal and state rules and regulations.
    • Completes Federal and State mandated documentation in a timely manner.Staffing
      • Establishes and maintains relationships with local community and employee referral sources to assist with the development of a talent pipeline.
      • Ensures that shifts are filled with the correct personnel in order to provide adequate staff to meet residents' needs.
      • Encourages staff to clock in and out at the correct times as well as avoid overtime when feasible.Survey Readiness
        • Participates in and/or leads initiatives related to customer satisfaction and compliance as directed.
        • Encourages staff to participate in survey preparation activities and assessments.Specific Roles & Responsibilities
          • Manages census and revenue development by maximizing total occupancy and strategically engaging private pay and managed care occupancy.
          • Demonstrates successful expense management by ensuring labor hours are within budget parameters, overall expenses are at or below budget, and ensuring expense variances are addressed immediately.
          • Manages sales and marketing with regular involvement in the sales strategy for the assisted living community, and maintaining involvement in the community at large as a health care leader.
          • Provides human resources management by ensuring employee orientation and training exceeds state standards, monitors all employee hiring and turnover. Monitors employee satisfaction through the use of surveys and performance, and manages worker's compensation claims and safety management.
          • Manages and oversees all scheduling of staff.
          • Manages all in-services monthly and as needed for staff.
          • Manages quality systems to include ensuring care and service systems are in place to meet the needs of residents, as well as monitoring resident and family satisfaction through the use of surveys.
          • Ensures appropriate persons are notified in the event of an accident involving a resident, any changes in the resident's physical, mental or emotional states, and changes in charges or billing.
          • Provides regulatory management by ensuring deficiencies are at or below state benchmarks, ensuring no substandard deficiencies exist, providing timely reporting of critical events to Regional Director, Operations, the Regional Director, Clinical, and regulatory agencies. Clearing all surveys on the first revisit.
          • Negotiates and administers lease agreements.
          • Reviews resident applications, certifications, rental collections, and damage deposits.
          • Coordinates admissions by giving community tours, processing required paperwork and coordinating preparation of units.
          • Ensures quality of activities, food service, and general maintenance of the community.
          • Participates in social/recreational activities that relate to the facility and its residents.
          • Performs other duties as assigned.Education & Experience Requirements
            • Bachelor's degree in healthcare administration, business management, or a related field.
            • Two years of experience in long-term care in management role preferred.
            • Proven experience in a leadership role within an assisted living community or a similar healthcare setting.
            • In-depth knowledge of relevant regulations, including licensing, safety, and health standards.
            • Strong financial management skills, including budgeting, forecasting, and resource allocation.
            • Excellent communication, interpersonal, and conflict resolution skills.
            • Demonstrated ability to lead and motivate a diverse team of staff members.
            • Proficient computer skills, including knowledge of relevant software applications.
            • Empathy, compassion, and a genuine commitment to serving the needs of residents and their families.
            • Flexible work schedule (mornings, afternoons, nights, weekends, holidays, etc.) which may include hours beyond eight hours in a day, or 40 hours in a week.
            • On call 24/7 for the community.Success Factors
              • Ability to develop and maintain positive working relationships with clients, employees, and contractors.
              • Ability to view the business from the bigger picture perspective.
              • Ability to work well under pressure, manage multiple projects simultaneously and meet deadlines.EEO
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Keywords: Highmark Senior Living, West Des Moines , Executive Director, Executive , West Des Moines, Iowa