Executive Director, STM Fan Travel - remote
Company: shortstravel.com
Location: Waterloo
Posted on: May 3, 2024
Job Description:
Description: Short's Travel Management, a leading provider of
NCAA Athletic travel for collegiate athletics is looking to grow
our services as we begin providing our client fan bases with
customized travel services so they can enjoy watching their
favorite teams in person! To achieve this, we have an immediate
opening for an Executive Director of Fan Travel. We have a great
team culture where we genuinely enjoy who we work with. So if you
have experience with developing programs for fan travel management,
this may be a great fit for you! This position may be remote. What
you can expect in this role: As Executive Director, STM Fan Travel,
you will be responsible for frontline guidance and modeling of this
service area that ensures efficient service delivery and meets
productivity targets. Essential Functions:
- Serves as a visionary responsible for Fan Travel performance
which includes product and service offerings, financial performance
and strategic planning. Develops and manages all operational units
to approved budgets. Oversees the regular reporting and variance
explanation of key operation metrics, including service delivery
results benchmarked against standards and productivity results
benchmarked against targets.
- Establishes and actively maintains a well functioning and
productive team environment exemplified by high morale, strong
communication, and clear understanding of individual and unit
accountabilities. Is assessable and serves as a mentor and coach to
help direct reports reach their highest potential. Fosters a work
environment that attracts and retains high quality employees.
- Oversees key activity volumes and projected volumes to manage
current and anticipated staffing levels within all units. Monitors
and manages staff performance using a variety of methods to achieve
service and productivity goals at all levels, and takes corrective
action when necessary. May manage any combination of lead agents,
supervisors, and operations managers.
- Manages and promotes company preferred vendor programs to
maximum financial potential. Assists in the development of travel
agent incentive programs that drive high performance. Establishes
best practice standards for monitoring, addressing, and approving
agent errors and debit memos.
- Responsible for understanding proprietary and vendor systems
within Short's Travel and across client accounts. Actively
recommends and oversees the creation, revision, and execution of
procedures and the application of technologies that are aligned
with company strategies and targeted key performance metrics.
- Serves as a key operations contact to Executive Leadership
Team.
- We are a team at Short's Travel Management and as such, you may
be expected to assist in other departments or handle tasks outside
of your typical position scope for the benefit of our clients or
company.Requirements: Technical Skills: - Proficiency with
Microsoft Office (Word, Excel including pivot tables, PowerPoint,
Outlook). - Experience with Salesforce. - GDS, internet and portal
knowledge (understanding of web capabilities) preferred. - Working
knowledge of integral relationship between the GDS, mid office and
back office systems. - Working knowledge of telecommunication
devices and network capabilities (voicemail, ACD systems,
etc.).Qualifications: - BS or BA degree, equivalent educational
degree or equivalent experience required. - Minimum 7 years of
Travel Management experience or equivalent required; call center
management and/or travel industry background a plus. - Proven
aptitude for technology and/or software solutions and analytical
skills required. - Flexibility to travel as needed. Short's Travel
Management (STM) is a family-owned, women-owned, private
corporation. We are sports travel experts specializing in team
travel, recruiting travel, group hotels, bus charters and air
charters servicing hundreds of athletic departments each year. We
move more student athletes than any other travel management
company. STM's mission is to enhance the experience of getting
there, being there, and coming home. When you win, we all win! The
STM team strives to drive innovation, provide excellent service,
and display teamwork, passion and dedication throughout the
lifetime of our relationships. STM works with clients to customize
travel programs to create efficiencies and maximize the value of
our products and services.Compensation & Available Benefits:
- Competitive salary commensurate with experience
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- 401(k) plan
- Paid Time OffShort's Travel Management is an EOE employer.This
employer participates in E-Verify and will provide the federal
government with your Form I-9 information to confirm that you are
authorized to work in the
U.S.PM22PI04b42abe752c-31181-34310856
Keywords: shortstravel.com, West Des Moines , Executive Director, STM Fan Travel - remote, Executive , Waterloo, Iowa
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