General Manager

Company: Troon International
Location: West Des Moines
Posted on: September 17, 2023

Job Description:

Putts & Pins
West Des Moines, IA 50266, USA
DescriptionWho You Are:Are you ready? Have you prepared yourself and your career to be a part of a successful organization that truly operates in a -FUN -and -HOSPITABLE -environment? Putts N Pins is now hiring an enthusiastic leader who enjoys working in an environment with a high level of -RESPECT -between coworkers and guests. This is your chance to build -COMRADERY -with our guests and use your intrapersonal skills to give the highest level of service possible, in an environment of -INTEGRITY -and -HONESTY. We pride ourselves on providing a safe, fun and exciting work-place.The General Manager will curate and foster the inclusive and stylized culture that allows the team to consistently exceed guest experiences through an outstanding food and beverage operation. The General Manager needs to be articulate, inspiring, and personable. They are a true professional who can impart detailed knowledge of our menus, wines, cocktail lists and games with staff and guests alike. They are meticulous when it comes to pre-shift preparation and meetings, dining room and bar setup, and atmosphere. They are obsessive about the tiniest things. They will do anything for a guest or coworker and they take pride in delivering a world-class occasion each and every day.Where You Work:Welcome to Putts N Pins, a uniquely distinct full service indoor restaurant & bar amidst 2 miniature putting greens and duckpin bowling lanes. The venue is located in Des Moines, IA and is recognized for its awesome food, finest cocktails and superior service, which is delivered among a high-energy, classic pop rock vibe. Joining our team not only provides you with unparalleled career opportunities, but it is also the place where you will connect and be surrounded by other talented hospitality professionals like yourself, working together to create memorable dining experiences for our guests. The atmosphere is vibrant, the music is upbeat, and the comradery is alive - there's nowhere else you'd rather be.

• Quarterly performance bonus available, up to 20% per year
• Holidays off on Thanksgiving, Christmas Eve, and Christmas Day
• Cell phone reimbursement for work purposes
• Annual associate of the year (AOY) award/gift and party
• Associate of the quarter (AOQ) award and gift
• Annual associate party and presentation of the AOY
• Complimentary meals, when working
• Food and gaming discounts
• 10 days of Paid Time Off (PTO) per Troon handbook
• Paid day off on your birthday
• Health/dental/vision/life insurance available, per Troon handbook
• 401K retirement plan, with matching, per Troon handbookWhat You Do:
  • Develop and execute strategy to meet/exceed annual department revenues.
  • Lead in cohesion and efficiencies through the operation and ancillary programming.
  • Oversee the creation and execution of high quality banquet and catering events throughout event space.
  • Develop relationships with the guests to personalize and anticipate service needs.
  • Lead and coach all department managers, food service associates and bartenders.
  • Maintain and foster relationships with vendors and third party contractors.
  • Develop schedules that meet the demands of the venue and within the budgeted labor expenses.
  • Ensure the completion of all month end inventories to include the kitchen, bars and supplies.
  • Develop budget, cost analysis, and ongoing financial reporting.
  • Assist in the marketing of the venue both internal and external.
  • Assist in the managing of front-line associates, including supervisors, food servers and bartenders and technology staff.
  • Promote and implement all food and beverage standards, procedures and policies outlined by RealRestaurant Management.
  • Assist and lead in interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, communicate opportunities, praise, progressive performance documentations of all managers, food servers and bartenders; address complaints and resolve issues.
  • Manage department members that may include, but is not limited to: Executive Chef, Restaurant Manager, Catering Director and Manager, food server, lead bartender, food servers, bartenders and any other personnel.
  • Assure that effective orientation and training are given to each new associate. Develop ongoing training programs and tests for comprehension.
  • Monitor business volume forecast and plans accordingly in areas of labor, productivity, costs, and other expenses.
  • Incorporate safe work practices in job performance.
  • 51% of each day is dedicated to managerial and supervisory duties.
  • Regular and reliable attendance.
  • Perform other duties as required.Education/Experience:Field related education or two or more years of related experience and/or training; or equivalent combination of education and experience. Venue opening experience strongly preferredPhysical Demands:Frequently stands, sits, walks, tastes, smells, talks, hears, uses hands, and reaches with hands and arms. Occasionally sits, climbs, balances, stoops, kneels, crawls or crouches. Occasionally lifts up to 50 poundsOften works in wet or humid conditions (non-weather), near moving mechanical parts, near fumes or airborne particles, with toxic or caustic chemicals and in extreme heat or cold (non-weather). Noise level is moderate to constant.Certificates/Licenses:Food Safety and Applicable Sanitation Training, Alcohol Awareness Training CertifiedJob Knowledge, Skill, and Ability Preferences:
    • Must meet state age requirements for handling alcoholic beverages
    • Strong working knowledge of wine, spirits and regional cuisines
    • Demonstrates Leadership ability including skills to communicate and express ideas and directives clearly to associates
    • Strong problem analysis and problem resolution skills
    • Strong multi-tasking, organizational and time management skills to ensure a quick response to member and guest needs.
    • High level of active listening skills and strong member/guest service skills which includes the ability to resolve issues/complaints with tact and diplomacy
    • Strong written and verbal communication skills
    • Strong leadership and people management skills
    • Professional and courteous demeanor
    • Ability to create high performance teams and to be a strong team player
    • Demonstrate a strong commitment to company values
    • Organizational development abilities with a strong focus on individual and team advancement
    • Computer proficiency in Microsoft products such as Word, Excel, PowerPoint and Microsoft Outlook and POS systems
    • Ability to maintain effective financial accountability to the company and to the ownership
    • Complete and comprehensive understanding of the physical infrastructure, food and beverage controls and financial back office systems of a hospitality/food service environment
    • Extensive knowledge of food and beverage service equipment and current trends
    • Exceptional personal hygiene and positive representation of the organization to Troon employees, clients and vendors
    • Fluent in English speaking, writing and understandingThis job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

Keywords: Troon International, West Des Moines , General Manager, Executive , West Des Moines, Iowa