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Assistant General Manager

Company: Troon Golf, L.L.C.
Location: West Des Moines
Posted on: September 16, 2023

Job Description:

General Purpose:

-Assists in directing and overseeing all operational facets including, but not limited to: high level
communication, operations, member and guest satisfaction, service training, personnel, product mix
data, ordering, vendor relationships, service leadership, inventory, labor and cost of goods controls,
and catering functions. Creates memorable guest moments while maximizing facility revenue and
Essential Duties:

- The majority of each day is dedicated to managerial and supervisory duties.
-Responsible for contracting new business, ensuring return business, and overseeing planning and
execution of catering events.
-Leads in new business solicitation and ensures return business in order to meet or exceed
revenue goals. Participates in pre-event presentations, venue tours, and customer meetings.
-Develops a marketing plan designed to increase revenue growth in both the corporate and
social markets.
-Ensures proper management of all catered events, including, but not limited to: basic set up,
table placement, buffet design, bar location, sales, marketing, planning, merchandising,
servicing, and corresponding administrative procedures.
-Prepares, implements, and compiles data for various reports such as Weekly Catering
Revenue Forecasts, and other reports as directed.
-Develops banquet event orders and conducts weekly meetings to review with staff. Develops
and distributes a 10-day forecast with complete banquet event orders.
-Assists in the development of catering and banquet menus, banquet wine lists and bar
menus, pricing, catering contracts, and rental fees.
-Develops and maintains vendor profiles to include: audio visual, floral, equipment rental
and photographers.
-Develops schedules for all food and beverage departments, according to budget and forecast.
-Manages and assists in the ordering of all alcohol beverages, maintains beverage pour cost,
implements recipes and retail pricing of product.
-Works closely with the kitchen leadership to ensure food quality and consistency, and
appropriate ticket times, labor and cost of sales.
-Assists in the completion of all month end inventories to include kitchen, bars, and beverage cart.
-Assists the General Manager with budget development and cost analysis.
-Assists in the marketing of the restaurant and catering departments, both internal and external.
-Assists in the managing other managers and front line associates.
-Manages and upholds venue service standards.
-Promotes and implements all RealFood HSD food and beverage standards, procedures and policies.
-Assists and leads interviewing, hiring, training, planning, assigning, and directing work,
evaluating performance, communicates opportunities, praise, progressive performance
documentations of all food and beverage associates; addressing complaints and resolving issues.
-Manages department members that may include, but is not limited to: Restaurant Manager,
Catering Manager, Executive Chef, Host, Set-up Staff, Cooks, Servers, Bussers, Food Runners,
and any other food and beverage associates.
-Assures that effective orientation and training are given to each new associate. Develops
ongoing training programs and tests for comprehension.
-Monitors business volume forecast and plans accordingly in areas of labor, productivity, costs
and other expenses.
-Incorporates safe work practices in job performance.
-Regular and reliable attendance.
-Performs other duties as required.

-Field related education or one or more years of related experience and/or training; or equivalent
combination of education and experience
Physical Demands:

-Frequently stands, walks, tastes, smells, talks, listens, uses hands, and reaches with hands and arms.
Occasionally sits, climbs, balances, stoops, kneels, crawls or crouches. Occasionally lifts up to 50

-Often works in wet or humid conditions (non-weather), near moving mechanical parts, near fumes or
airborne particles, with toxic or caustic chemicals and in extreme heat or cold (non-weather). Noise
level is moderate

-Food Safety and Applicable Sanitation Training, Alcohol Awareness Training
Job Knowledge, Skill, and Ability Preferences:

-Ability to read and speak English may be required in order to perform the duties of the job (e.g. the
associates may be required to communicate with English speaking customers or co-workers, the
manuals for the equipment the associates may use are in English).
-Must meet state age requirements for handling alcoholic beverages.
-Working knowledge of wine, spirits and regional cuisines.
-Demonstrates Leadership ability including skills to communicate and express ideas and directives
clearly to associates.
-Strong problem analysis and problem resolution skills.
-Strong multi-tasking, organizational and time management skills to ensure a quick response to client
-High level of active listening skills and strong client service skills which includes the ability to resolve
issues/complaints with tact and diplomacy.
-Strong written and verbal communication skills.
-Strong leadership and people management skills.
-Professional and courteous demeanor.
-Ability to create high performance teams and to be a strong team player.
-Demonstrate a strong commitment to company values.
-Organizational development abilities with a strong focus on individual and team advancement.
-Computer proficiency in Microsoft products such as Word, Excel, PowerPoint and Microsoft Outlook.
-Ability to maintain effective financial accountability to the company and to the ownership.
-Complete and comprehensive understanding of the physical infrastructure, food and beverage
controls and financial back office systems of a hospitality/food service environment.
-Working knowledge of food and beverage service equipment and current trends.
-Exceptional personal hygiene and positive representation of the organization to Troon employees,
clients and vendors.
This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked
to perform from time to time

Keywords: Troon Golf, L.L.C., West Des Moines , Assistant General Manager, Executive , West Des Moines, Iowa

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