Company: Ace Hardware
Location: West Des Moines
Posted on: September 15, 2023
About Cappel's Ace Hardware
Cappel's Ace Hardware is a family owned business. We are the third
generation who have branched out and opened stores in West Des
Moines, Norwalk, and Indianola Iowa. Our stores hallmark is
customer service, we want to give our customers the best possible
shopping experience while getting them what they need.
The Assistant Manager assists the manager and owner in overall
store operations and the achievement of company goals and
Essential Duties & Responsibilities
Include the following. Other duties may be assigned.
Provide positive representation of store.
Proactively assist customers in solving problems.
Greet customers entering and throughout the store. Thank customers
when finished and when they are leaving the store.
Provide a friendly, outgoing demeanor; work well with customers as
well as associates.
Ensure all calls and pages are answered promptly, courteously and
Handle customer complaints. Work to resolve problems with the
customer and have store's best interest taken into
Possess excellent product knowledge and knowledge of store layout
and location of products.
Ensure a positive, professional and safe work environment for all
Supervise the "general operations" of the entire store.
Responsible for opening and closing the store.
Assist with the implementation of store programs.
Ensure successful Loss Prevention, Safety and Internal Audits.
Work with owner and manager on all aspects of running the
Participate in weekly management staff meetings.
Communicate issues to the appropriate department with Manager
Assist with special projects within the company as set forth by the
owner and managers.
Implement standard operating procedures into store execution.
Assist with daily maintenance, orderliness and cleanliness of the
sales floor, stock room and outdoor merchandise areas.
Ensure that weekly price changes and label updates are completed
timely and accurately.
Oversee all cashiering functions including training, maintenance,
audits, and reports.
Manage and direct preventative maintenance and repairs in order to
maximize and protect all physical assets (i.e. building, fixtures
Visit competition to be familiar with what they are doing.
Perform all other duties as assigned.
Inventory & Merchandising
Assist to ensure forklift operations and receiving is completed in
a safe and efficient way.
Assist to ensure receiving, checking in and stocking of merchandise
adheres to best practices and standard operating procedures.
Responsible for maintenance of back stock levels.
Assist to ensure that cycle counts and negative on hand reports are
completed timely and accurately.
Assist in ordering and maintaining desirable product inventory
levels to ensure in-stocks and store profitability.
Assist with merchandise resets throughout the store.
Assist to ensure all signage is current in the store.
Assist in presenting a clean and orderly sales floor, including end
caps and promotional and incremental merchandising.
Hiring & Training of Associates
Assist in training of all associates.
Actively recruit and promote the advancement of associates.
Assist in hiring, training, scheduling, reviewing, rewarding and
coaching cashiers with the approval of the manager.
Manage all aspects of store operations in the absence of the
Lead by example; be approachable by all associates and
Participate in store meetings.
Communicate any merchandising, cost control or sales idea to the
manager for follow up.
Prepare and challenge yourself for future advancement.
Other Essential Requirements
Be a self-starter.
High School or GED equivalent.
Formal retail experience preferred.
The total compensation for this position (wage, benefits, bonus) is
Standing, walking, lifting (up to 40lbs) and climbing.
Keywords: Ace Hardware, West Des Moines , Assistant Manager, Executive , West Des Moines, Iowa
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