ECR Business Execution Manager - Capacity

Company: Wells Fargo
Location: West Des Moines
Posted on: March 18, 2023

Job Description:

About this role: The Enterprise Complaints and Remediations (ECR) Business Execution Manager will be a key member of the Support Operations and Transformation Capacity team and play a significant role supporting forecast modeling and capacity planning for ECR. This individual will lead a team that interfaces across multiple layers of business support and operations leadership within ECR supporting capacity modeling and staffing. In this role, you will:

• Manage and develop complex teams handling multifaceted tasks and operations for a single business group within a line of business
• Engage business stakeholders in integrating or implementing business execution initiatives
• Identify and recommend opportunities for process improvement, redesign, change management initiatives, and risk control development
• Make decisions and resolve issues regarding operations of the team to meet business objectives
• Interpret and develop policies and procedures aligned with Wells Fargo's business line objectives
• Collaborate and consult with immediate colleagues and cross functional business partners
• Interact directly with executive management to influence, optimize, and negotiate on business operations related to Strategy and Execution
• Manage allocation of people and financial resources for Business Execution
• Mentor and guide talent development of direct reports and assist in hiring talent Required Qualifications:
  • 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 2+ years Leadership experience Desired Qualifications:
    • Prior capacity modeling staffing experience
    • Prior Complaints or Remediation experience
    • Ability to work in fast pace change environment delivering capacity modeling support to various functions/partners
    • Ability to interact and influence leaders at all levels of the organization
    • Highly effective communication skills, verbal and written Job Expectations:
      • Hybrid work schedule - 3 days onsite 2 days remote. We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Keywords: Wells Fargo, West Des Moines , ECR Business Execution Manager - Capacity, Executive , West Des Moines, Iowa