Quality Assurance Manager
Company: Wells Fargo
Location: West Des Moines
Posted on: January 26, 2023
Job Description:
At Wells Fargo, we are looking for talented people who will put
our customers at the center of everything we do. We are seeking
candidates who embrace diversity, equity, and inclusion in a
workplace where everyone feels valued and inspired. Help us build a
better Wells Fargo. It all begins with outstanding talent. It all
begins with you. About this role: Wells Fargo is seeking a Quality
Assurance Manager responsible for reviewing actions, transactions,
documentation, processes and programs to ensure quality standards
are met, relevant controls are followed and executed, and
deficiencies are identified and addressed. In this role, you
will:
- Manage a team of Quality Assurance Analysts
- Ensure standards are created and maintained including creation
of approaches and plans to correct problems
- Ensure corrective action and change management of issues
requiring improvement or redesign
- Direct the performance of analyses on budget, products,
processes, or programs
- Assist with program development, including framework and
measurement of effectiveness
- Ensure the establishment of root cause and development of
comprehensive reports and recommendations
- Conduct routine to moderately complex research of the business,
including monitoring methodology, quality scorecards, and
comprehensive reporting
- Assist with development of service level agreements and other
departmental initiatives, such as technology or reporting
improvements
- Assist with branch or office inspection program development,
including procedures, measurement of effectiveness, and key process
changes
- Coach staff to ensure resolution of complex issues where
expertise is required to interpret and administer policies,
guidelines or processes
- Conduct routine to moderately complex research of the business,
including monitoring methodology, quality scorecards, and
comprehensive reporting
- Provide oversight in daily operations
- Establish effective relationships with peers, partners, and
business and support function leaders to ensure effective
collaboration, policy development, and compliance
- Partner with offshore partners to ensure execution meets our
business needs
- Represent the department on broader initiatives
- Establish effective relationships with peers, partners, and
business leaders to ensure effective collaboration
- Ensure effective communication strategy and adherence to
company and unit policies, procedures and practices
- Manage allocation of people and financial resources for Quality
Assurance
- Mentor and guide talent development of direct reports and
assist in hiring talent Required Qualifications:
- 4+ years of Quality Assurance experience, or equivalent
demonstrated through one or a combination of the following: work
experience, training, military experience, education
- 2+ years of Leadership experience Desired Qualifications:
- 2+ years of leadership in a risk or quality assurance role
- 2+ years of experience in one or more of the following:
complaint handling, quality assurance, or operational risk.
- Advanced verbal, written, and interpersonal communication
skills
- Advanced critical thinking and analytical skills
- Financial Service industry knowledge a plus
- Advanced experience organizational, analytical and technical
skills with the ability to multi-task and drive projects to
completion
- Experience interpreting and applying regulatory
requirements
- Experience being an effective leader
- Advanced knowledge in MS office suite
- Excellent documentation skills, attention to detail and
accuracy
- Knowledge and understanding of Wells Fargo Enterprise
Complaints Policy Job Expectations:
- Available to work flexible hybrid schedule.
- Ability to travel up to 5% of the time Job Posting Locations:
- West Des Moines Campus - West Des Moines, IA
- Charles Lindbergh Drive - Salt Lake City, UT Salary Range:
- $63,600 - $113,000 Wells Fargo only considers candidates who
are presently authorized to work for any employer in the United
States and who do not require work visa sponsorship from Wells
Fargo now or in the future in order to retain their authorization
to work in the United States. This Position is Not Eligible for
Visa Sponsor.
We Value Diversity At Wells Fargo, we believe in diversity, equity
and inclusion in the workplace; accordingly, we welcome
applications for employment from all qualified candidates,
regardless of race, color, gender, national origin, religion, age,
sexual orientation, gender identity, gender expression, genetic
information, individuals with disabilities, pregnancy, marital
status, status as a protected veteran or any other status protected
by applicable law. Employees support our focus on building strong
customer relationships balanced with a strong risk mitigating and
compliance-driven culture which firmly establishes those
disciplines as critical to the success of our customers and
company. They are accountable for execution of all applicable risk
programs (Credit, Market, Financial Crimes, Operational, Regulatory
Compliance), which includes effectively following and adhering to
applicable Wells Fargo policies and procedures, appropriately
fulfilling risk and compliance obligations, timely and effective
escalation and remediation of issues, and making sound risk
decisions. There is emphasis on proactive monitoring, governance,
risk identification and escalation, as well as making sound risk
decisions commensurate with the business unit's risk appetite and
all risk and compliance program requirements. Candidates applying
to job openings posted in US: All qualified applicants will receive
consideration for employment without regard to race, color,
religion, age, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran. Candidates
applying to job openings posted in Canada: Applications for
employment are encouraged from all qualified candidates, including
women, persons with disabilities, aboriginal peoples and visible
minorities. Accommodation for applicants with disabilities is
available upon request in connection with the recruitment
process.
Keywords: Wells Fargo, West Des Moines , Quality Assurance Manager, Executive , West Des Moines, Iowa
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