Quality Assurance Manager

Company: Wells Fargo
Location: West Des Moines
Posted on: January 26, 2023

Job Description:

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity, and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. About this role: Wells Fargo is seeking a Quality Assurance Manager responsible for reviewing actions, transactions, documentation, processes and programs to ensure quality standards are met, relevant controls are followed and executed, and deficiencies are identified and addressed. In this role, you will:

• Manage a team of Quality Assurance Analysts
• Ensure standards are created and maintained including creation of approaches and plans to correct problems
• Ensure corrective action and change management of issues requiring improvement or redesign
• Direct the performance of analyses on budget, products, processes, or programs
• Assist with program development, including framework and measurement of effectiveness
• Ensure the establishment of root cause and development of comprehensive reports and recommendations
• Conduct routine to moderately complex research of the business, including monitoring methodology, quality scorecards, and comprehensive reporting
• Assist with development of service level agreements and other departmental initiatives, such as technology or reporting improvements
• Assist with branch or office inspection program development, including procedures, measurement of effectiveness, and key process changes
• Coach staff to ensure resolution of complex issues where expertise is required to interpret and administer policies, guidelines or processes
• Conduct routine to moderately complex research of the business, including monitoring methodology, quality scorecards, and comprehensive reporting
• Provide oversight in daily operations
• Establish effective relationships with peers, partners, and business and support function leaders to ensure effective collaboration, policy development, and compliance
• Partner with offshore partners to ensure execution meets our business needs
• Represent the department on broader initiatives
• Establish effective relationships with peers, partners, and business leaders to ensure effective collaboration
• Ensure effective communication strategy and adherence to company and unit policies, procedures and practices
• Manage allocation of people and financial resources for Quality Assurance
• Mentor and guide talent development of direct reports and assist in hiring talent Required Qualifications:
  • 4+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 2+ years of Leadership experience Desired Qualifications:
    • 2+ years of leadership in a risk or quality assurance role
    • 2+ years of experience in one or more of the following: complaint handling, quality assurance, or operational risk.
    • Advanced verbal, written, and interpersonal communication skills
    • Advanced critical thinking and analytical skills
    • Financial Service industry knowledge a plus
    • Advanced experience organizational, analytical and technical skills with the ability to multi-task and drive projects to completion
    • Experience interpreting and applying regulatory requirements
    • Experience being an effective leader
    • Advanced knowledge in MS office suite
    • Excellent documentation skills, attention to detail and accuracy
    • Knowledge and understanding of Wells Fargo Enterprise Complaints Policy Job Expectations:
      • Available to work flexible hybrid schedule.
      • Ability to travel up to 5% of the time Job Posting Locations:
        • West Des Moines Campus - West Des Moines, IA
        • Charles Lindbergh Drive - Salt Lake City, UT Salary Range:
          • $63,600 - $113,000 Wells Fargo only considers candidates who are presently authorized to work for any employer in the United States and who do not require work visa sponsorship from Wells Fargo now or in the future in order to retain their authorization to work in the United States. This Position is Not Eligible for Visa Sponsor.
            
            We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Keywords: Wells Fargo, West Des Moines , Quality Assurance Manager, Executive , West Des Moines, Iowa