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General Manager

Company: Blaze Pizza - On The Rise
Location: West Des Moines
Posted on: November 19, 2022

Job Description:

The General Manager is ultimately responsible and accountable for all restaurant activities at all times. All activities of the General Manager are expected to be consistent with and supportive of the restaurant's business plan. The General Manager ensures all restaurant management and Team Members are performing their job responsibilities and meeting expectations in all areas of their job descriptions.GUEST SATISFACTIONModels an creates and environment in which the guest is always right; ensures a positive guest service experienceResponds positively and quickly to guest concerns and follows up with team to prevent issues from happening againMaintains restaurant at the level necessary to meet or exceed the company standards for consistently providing Fast, Fun, Friendly B.L.A.Z.E Service which consists of BIG FRIENDLY SMILES- being super friendly, LIVELY FUN INTERACTIONS- having fun and showing your personality, ALWAYS SAYING "YES!" - always doing your best to accommodate guest requests, going really fast-ZOOM!, and EXCEEDING EXPECTATIONS by impressing guestsTRAINING & DEVELOPMENTFollows the steps outlined in the Blaze Training Method to train new skills, duties, and responsibilitiesTreats all employees with dignity and respectPrepares qualified employees for promotion to the next position. Continually develops adequate numbers of Shift Leaders to meet the objectives of the business planTrains, coaches, and provides regular performance feedback to motivate and improve the performance of all employeesMakes tough decisions regarding all performance-related issues in the restaurantProvides appropriate and effective counseling and/or discipline while maintaining proper documentation for disciplinary situationsCommunicates team goals and expectations to all employees; coaches employees towards achieving team goalsHires high quality people who demonstrate and ensure consistent guest satisfactionEnsures all employees are trained, motivated, and empowered to deliver total guest satisfaction. Evaluates each employee's ability to maintain high levels of food quality, guest service, and restaurant cleanlinessBUSINESS MANAGEMENTDevelops and executes the business plan for the restaurant (fiscal responsibilities, manpower planning, and local store marketing)Achieves results by planning, communicating, delegating, and following upTakes calculated business risks to achieve specific results. Makes good business decisions independentlyMeets long and short term employee staffing needs as outlined in the business planAnalyzes business performance; initiates appropriate corrective actions when deviations occur from financial expectationsExecutes company-wide marketing programsInitiates programs on time, correctly, and with minimal directionAPPROPRIATE AND FAIR BUSINESS PRACTICESServes as a role model and sets a positive example for the entire team in all aspects of business and personnel managementHolds employees and self accountable for the methods and processes used to achieve resultsPractices equal opportunity employment, non-discrimination, and ADA (Americans with Disabilities Act) complianceEnsures all labor laws (federal, state, and local) are followedFollows procedures to maintain the safety and security of employees, guests, and company assets (building, cash, equipment, and supplies)JOB EXPECTATIONSEffectively plans, organizes, and implements all daily operational routines and activitiesCompletes all required administrative duties and daily paperwork including required checklistsFollows all company guidelines for food and cash controls; follows all cost control guidelines to maintain and minimize restaurant costs; properly uses all products, supplies, and equipment facilitiesAble to establish an environment of trust to ensure honest, open, and direct communicationRole models and sets a positive example for the entire team in all aspects of business and personnel practicesSKILLS AND ABILITIESAbility to get results through others; takes initiativeOrganizational, planning, and time management skillsAbility to comfortably interact with all guests & co-workersAbility to look at the restaurant operations from a guest's point of viewAbility to meet performance standards for assigned tasks and dutiesBasic knowledge of computersAble to stand for long periods of timeAble to bend and stoopAble to work around heatAble to work around others in close quartersAble to lift 50-75 lbs. comfortablyAble to work long hoursREQUIREMENTSGood verbal and written communication skills; is capable of communicating effectively with upper management, guests, and co-workers; bi-lingual skills are a plus.Must be completely certified on all stations using the Blaze Training Program. Must be a minimum of 21 years of age.Must have reliable personal transportation to work, a valid driver's license, and proof of insurance.Must have telephone or other reliable method of communicating with the restaurant, employees, and upper management. Must be accessible 24 hours a day, 7 days a week. Must maintain an open door policy.Able to work a standard 50 hour work week. Able to work flexible hours necessary to manage and operate the restaurant effectively. Able to work the days and hours designated (scheduled) by the District Manager/ Director of Ops or VP of Ops.Ok, we're gonna keep this quick. Because exceptional quality at lightning fast speed is what we're all about. Blaze Pizza. Fresh, made-from-scratch dough. Healthful, artisanal ingredients on the assembly line. Inventive to classic. You decide. Blazing hot oven + dedicated pizzasmith + 180 seconds = fast-fire'd, perfectly crisp perfection.We're an independently, locally owned franchise with a fun and friendly work environment. We always encourage our team members to have fun. Does interacting regularly with guests and working on an awesome, motivated, and super-fun team, sound good to you? Then apply today!

Keywords: Blaze Pizza - On The Rise, West Des Moines , General Manager, Executive , West Des Moines, Iowa

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