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General Manager- Sheraton West Des Moines

Company: Sheraton West Des Moines Hotel
Location: West Des Moines
Posted on: August 7, 2022

Job Description:

Primary Purpose:

The primary purpose of the General Manager is to provide leadership, guidance and support to the team while fostering the Atrium Hospitality culture to deliver an excellent guest and associate experience while leading the operations and financial performance of the hotel.

Work Performed:

The General Manager will be tasked with the following duties, responsibilities, and assignments:

- Collaborating on development and execution of operational plans for the hotel, ensuring that revenue and guest satisfaction targets are achieved , f orecasting financial plans and preparing the annual hotel budget;
- Leading associates to achieve Atrium's service and satisfaction goals through positive guest experiences and social media presence ;
- Creative use of brand tools and other resources to ensure all current and future guest expectations are met;
- Ensuring proper preventive maintenance of the physical property, mechanical and IT systems, guest rooms, public space, back of house and exterior using the processes and systems developed by Atrium;
- Managing loss prevention and risk management policies, safety standards and claims reporting ;
- Maintaining a security function to protect the assets of the hotel and the personal safety of associates and guests;
- Empathizing and engaging with associates to continually improve hotel culture and embrace Atrium core values; respect, service, inclusion, teamwork and perseverance;
- Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline ;
- Interviewing, hiring, training, conducting performance evaluations, resolving issues, fostering open communication and recommending discipline and/or separation;
- Playing an integral leadership role in the community and maintaining a positive image for the property and Atrium;
- Active involvement in the Sales and Revenue Management function based on Atrium standards. Supporting sales and revenue through outstanding guest service to each guest and group , including implementing and maintaining local and national sales/marketing programs; and
- Any and all other work as required to complete the primary purpose of the position.

Keywords: Sheraton West Des Moines Hotel, West Des Moines , General Manager- Sheraton West Des Moines, Executive , West Des Moines, Iowa

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