Treasury Management Specialist

Company: South Story Bank & Trust
Location: West Des Moines
Posted on: January 6, 2022

Job Description:

The primary responsibilities of this position will involve set-up, training & maintenance of business clients utilizing Treasury Management services such as business online banking, remote deposit capture, Wire services, ACH services and business fraud prevention services. This includes monitoring of the Business Online email inbox and phone call troubleshooting. Occasional on-site set-up of Treasury Management services, training, or troubleshooting. --This position will also work on the implementation of new products and services, provide backup for Wire and ACH approval, imaging, staff training, treasury management product audits and procedures----ACCOUNTABILITIES:--Treasury Management--

• Will work with business clients for the set-up, training, and maintenance of Business Online Banking, ACH processing, Wire origination, Remote Deposit Capture, and fraud prevention services.
• Responsible for daily business electronic banking processes. This can include but is not limited to monitoring the Business Online email inbox, processing commercial client wires, back up for ACH files, back up on monitoring Positive Pay and ACH Positive Pay exception items and customer needs.
• Will work with Deposit Operations Manager & SVP/Treasury Management to update procedures as needed to make certain that the bank has procedures that are current with both regulations and current technology updates.
• Will work with Treasury Management on the implementation of new products, annual audits, and client reviews. --Deposit Operations --
  • Will provide backup for Electronic Banking responsibilities in a number of functions. This may include responding to consumer questions regarding online/mobile banking.--Customer Service--
    • Will support internal and external customers with troubleshooting assistance for Treasury Management services, including but not limited to business online banking, Wire & ACH processing, Remote Deposit Capture, fraud prevention services and Bill Pay. ----Review and Report--
      • Will create management reports such as merchant capture volume reports and other reports that management may need.--
        • Will assist with annual customer reviews for ACH, Wire and remote deposit capture.--Scanning--
          • Will support backup for the deposit scanning function of the bank. This may include scanning, indexing or verification as needed.--Other--
            • This position will be part of the Treasury Management team and will assist with back up and other functions as needed and as assigned.--
              • As part of the overall team of bank employees, this position may be requested to assist in the support of other bank activities.----COMPETENCIES:--Adaptability:
                • Able to adjust quickly to different work situations and remain composed under pressure and in stressful situations.--Attention to Detail:
                  • Regard for key details to assure accuracy in all aspects of the job, detect errors and follow through on corrections and details. --Customer Orientation:
                    • Respond sensitively to the needs and priorities of the customer; recognize and take appropriate action to meet their needs and establish an effective working relationship with customers to gain their respect and loyalty.--Oral/Written Communication:------------------The ability to express thoughts and ideas in a clear and concise manner, both orally and in written form to a variety of audiences and to all levels of staff.--Time Management:------------------Ability to effectively manage time to complete work according to established deadlines.--The ability to prioritize tasks to make the best use of time for high priority tasks.--EDUCATION AND SPECIAL REQUIREMENTS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. --
                      • High School diploma or equivalent, preference for additional training and qualifications.--
                        

Keywords: South Story Bank & Trust, West Des Moines , Treasury Management Specialist, Executive , West Des Moines, Iowa