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Brand Specialist & Client Relationship Manager

Company: Strategic America
Location: West Des Moines
Posted on: February 21, 2021

Job Description:

CURIOUS, AUTHENTIC AND PASSIONATE. We're an eclectic mix of talented, hardworking, Iowa-nice folks who thrive on tackling new challenges with strategic, data-driven approaches that break through the clutter and generate success for our clients. We're always looking for a better way-and that includes looking for talented people who share the same commitment. If this sounds like you and you have at least 3 years of building exceptional client relationships and managing accounts with attention to detail, strong communication and leveraging key marketing insight, keep reading! Our Associate Client Strategist role is our key contact with clients, responsible for a full understanding of their clients' business, KPIs, market landscape, goals, all the things, to best position and identify opportunities. Ultimately, it is this person that organizes SA's internal dream team of super stars to think for this client and strategize their marketing plans for optimal results. If your passion is in brand and connecting a company's purpose to their customers, this is the role for you. Responsibilities * Key contact for assigned client, branches or dealer relationships, responsible for helping to build long-term relationships, anticipating needs, and working with supporting teams to coordinate efforts aimed at solving those needs. * Take initiative in building an understanding of the bigger picture of the client's objectives, KPIs, business and marketing challenges. * Understands and support agency strategic recommendations that solve business objectives for clients. * Write strong creative briefs that provide a framework for innovation, guiding creation of new insights/ideas. * Fully assess all necessary and available inputs to create a vision, and actions to achieve goals and result in predictable outcomes for clients. * Effectively present, sell and defend integrated agency strategy, marketing plans, creative and/or recommendations to clients. * Effectively manage client expectations, ensure deadlines are met, manage client feedback appropriately and manage issues in a professional and efficient manner. * Deliver targeted program advertising and promotional activities that adhere to the client's brand guidelines, including PR, advertising, collateral, social media, digital and mobile communications, coop advertising, events and community mobilization, direct and email. * Partnering with the Project Management team, collaborate to deliver on project schedules, identify project risks related to changes in scope and timing. * Successfully managing collaboration with internal departments including production, client planning, media, public relations, digital marketing and creative. * Monitor activities and identify, analyze and consider multiple options when resolving work problems as well as develop a range of solutions and test likely outcomes. * Serves as a positive role model by representing the SA's Core Values. * Education & Experience* Bachelor's Degree in Marketing or related field required. * Five years of experience in marketing, experience in customer service or sales required. Agency experience a strong plus. * Strong listening, organizational, analytical and problem-solving skills needed. * A strong sense of drive and self-initiative, independence - someone willing to jump in and thrives on a fast-paced adventure. * Strong sales and negotiation skills required. * Attention to detail. * Ability to handle multiple tasks. * Computer proficiency MS Office, Internet software, e-mail, agency media buying and media research specific software.

Keywords: Strategic America, West Des Moines , Brand Specialist & Client Relationship Manager, Executive , West Des Moines, Iowa

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