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Operations Manager

Company: Equifax
Location: West Des Moines
Posted on: January 7, 2021

Job Description:

Who is Equifax?
At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.
We work to help create seamless and positive experiences during life's pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.
The Perks of being an Equifax Employee?

  • We offer excellent compensation packages with market competitive pay, comprehensive healthcare packages, 401k matching, schedule flexibility, paid time off, and organizational growth potential.

  • Grow at your own pace through online courses at Learning @ Equifax.
    What You'll Do
    The Frontline Manager is responsible for client satisfaction and the quality of the service delivered by their team. They manage the daily workload of a team of fulfillment associates and resolve day-to-day issues. The individual is responsible for leadership, motivation, training, and mentoring of their team. The main job responsibilities include but are not limited to effective management of their direct reports, client account management and ability to effectively communicate and collaborate with all levels of an organization.

    • Support account management and client needs by various levels of interaction including conference calls, emails, visits, presentations, and investigative reporting/issue resolution to ensure client retention/satisfaction. Individuals in this position must be able to exchange accurate information in these situations.

    • Instructs, guides and counsels to advance training, ideas and knowledge of their direct reports to influence performance to meet company goals and metrics. Including daily, weekly, monthly and annual performance evaluations.

    • Develop, implement, and maintain process improvement initiatives as related to system and employee development through the monitoring/streamlining of current operating procedures

    • Excellent interpersonal, oral and written communication skills including the ability to gather, coordinate and present technical data

    • Ability to effectively change their coaching style to meet each individual's needs.

    • Intuitive with a keen understanding of our business and how performance impacts our business.

    • Able to lead others through change and influence others to adapt changes

    • Ability to respond and adapt quickly to both expected and unexpected changes in team's focus and day-to-day responsibilities

    • High ethical standards and professionalism

    • Ability to follow policies and procedures; complete administrative tasks correctly and on time

    • Self-motivated with high level of initiative

      • Associates degree and/or 2 to 5 years Customer Service/Contact Center supervisor experience required. Applicants who have or are seeking higher level degrees or professional certifications preferred.
        Extra Points For Any of the Following
        • Industry knowledge of the mortgage, pre-employment screening, and/or social services processes preferred.
        • Experience working with Microsoft Excel and other Microsoft applications and G-Suite with the ability to learn/understand internal verifications technology and systems.
          Success Attributes of an Equifax employee; does this describe you?

          • Accountability

          • Bravery

          • Curiosity

          • Collaboration

          • Think and act differently

          • Trust

          • Ownership

          • Decide-Execute-Ship
            We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
            If this sounds like somewhere you want to work, don't delay, apply today - we're looking for you!
            Primary Location:
            USA-Des Moines
            Function - Fulfillment / Operations
            Full time

Keywords: Equifax, West Des Moines , Operations Manager, Executive , West Des Moines, Iowa

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