Location: West Des Moines
Posted on: January 7, 2021
Who is Equifax?
At Equifax, we believe knowledge drives progress. As a global data,
analytics and technology company, we play an essential role in the
global economy by helping employers, employees, financial
institutions and government agencies make critical decisions with
We work to help create seamless and positive experiences during
life's pivotal moments: applying for jobs or a mortgage, financing
an education or buying a car. Our impact is real and to accomplish
our goals we focus on nurturing our people for career advancement
and their learning and development, supporting our next generation
of leaders, maintaining an inclusive and diverse work environment,
and regularly engaging and recognizing our employees. Regardless of
location or role, the individual and collective work of our
employees makes a difference and we are looking for talented team
players to join us as we help people live their financial best.
The Perks of being an Equifax Employee?
We offer excellent compensation packages with market competitive
pay, comprehensive healthcare packages, 401k matching, schedule
flexibility, paid time off, and organizational growth
Grow at your own pace through online courses at Learning @
What You'll Do
The Frontline Manager is responsible for client satisfaction and
the quality of the service delivered by their team. They manage the
daily workload of a team of fulfillment associates and resolve
day-to-day issues. The individual is responsible for leadership,
motivation, training, and mentoring of their team. The main job
responsibilities include but are not limited to effective
management of their direct reports, client account management and
ability to effectively communicate and collaborate with all levels
of an organization.
Support account management and client needs by various levels of
interaction including conference calls, emails, visits,
presentations, and investigative reporting/issue resolution to
ensure client retention/satisfaction. Individuals in this position
must be able to exchange accurate information in these
Instructs, guides and counsels to advance training, ideas and
knowledge of their direct reports to influence performance to meet
company goals and metrics. Including daily, weekly, monthly and
annual performance evaluations.
Develop, implement, and maintain process improvement initiatives as
related to system and employee development through the
monitoring/streamlining of current operating procedures
Excellent interpersonal, oral and written communication skills
including the ability to gather, coordinate and present technical
Ability to effectively change their coaching style to meet each
Intuitive with a keen understanding of our business and how
performance impacts our business.
Able to lead others through change and influence others to adapt
Ability to respond and adapt quickly to both expected and
unexpected changes in team's focus and day-to-day
High ethical standards and professionalism
Ability to follow policies and procedures; complete administrative
tasks correctly and on time
Self-motivated with high level of initiative
Associates degree and/or 2 to 5 years Customer Service/Contact
Center supervisor experience required. Applicants who have or are
seeking higher level degrees or professional certifications
Extra Points For Any of the Following
- Industry knowledge of the mortgage, pre-employment screening,
and/or social services processes preferred.
- Experience working with Microsoft Excel and other Microsoft
applications and G-Suite with the ability to learn/understand
internal verifications technology and systems.
Success Attributes of an Equifax employee; does this describe you?
Think and act differently
We are an equal opportunity employer and value diversity at our
company. We do not discriminate on the basis of race, religion,
color, national origin, gender, sexual orientation, age, marital
status, veteran status, or disability status.
If this sounds like somewhere you want to work, don't delay, apply
today - we're looking for you!
Function - Fulfillment / Operations
Keywords: Equifax, West Des Moines , Operations Manager, Executive , West Des Moines, Iowa
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