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Loan Administration Manager 1

Company: Wells Fargo
Location: West Des Moines
Posted on: September 10, 2020

Job Description:

Job DescriptionImportant Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Consumer Banking is an industry leader in supporting homeowners and consumers, in addition to operating one of the most extensive banking franchises in the country. We serve mass market, affluent, and small business customers; as well as provide home and personal lending. Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams. Weve built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed.

Wells Fargo Home Mortgage is seeking to hire a front-line Loan Administration Manager 1 within the Consumer Banking Group Customer Account Management Team, specifically for the Remittance Operations Reversal team. This position manages Loan Servicing Specialists responsible for reversing transactions from a loan and reapplying or refunding per customer request.

Responsibilities include:


  • Providing excellent customer service to internal and external customers
  • Develop and provide coaching for team members
  • Managing team members in a fast paced environment with ability to prioritize workload
  • Monitor work queues to ensure internal SLAs are being met.
  • Monitor productivity and quality standards to ensure team members are meeting required standards.
  • Handle escalated requests while partnering with others
  • Ensuring compliance with Wells Fargo, investor, legal, regulatory and business policies
  • Participates in the implementation of work procedures, policies and methods to ensure compliance with Wells Fargo, legal, investor, regulatory, and/or business policies which directly affect the work unit and may affect other departments or outside customers
  • Represents the Reversal Team on projects that have an impact to the department
  • Manages quality control processes for the team to mitigate any risk
  • Drives Customer Excellence and Improvements to Customer Experience
  • Open and monitor change controls and write procedures

    **Office based position only.

    As aTeam Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:

    • Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
    • Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.


      Required Qualifications


      • 4+ years of experience in one or a combination of the following: customer service, loan administration, collections, or sales environment demonstrated through work or military experience
      • 1+ year of team leadership or management experience demonstrated through work or military experience


        Desired Qualifications


        • Strong analytical skills with high attention to detail and accuracy
        • Ability to be flexible and adjust plans quickly to meet changing business needs
        • Ability to take initiative, identify opportunities and implement change
        • Ability to lead and operate collaboratively, execution focused, and results oriented
        • Strong risk management leadership skills
        • Ability to interact with all levels of an organization
        • Excellent verbal, written, and interpersonal communication skills
        • Intermediate Microsoft Office skills
        • Strong analytical skills including the ability to analyze financial metrics


          Other Desired Qualifications


          • Knowledge and understanding of cash management environment
          • Knowledge and understanding of home equity or mortgage servicing processes
          • Experience partnering in projects that have impact to the department
          • Experience managing quality control process for the team
          • Comfortable taking an escalated call as needed
          • A BS/BA degree or higher
          • Change management experience
          • Adapt to the needs of the business and deal effectively with quickly changing priorities.
          • Experience developing partnerships and collaborating with other business and functional areas
          • Quality assurance experience
          • Ability to achieve high production and quality standards
          • Ability to assess current processes/procedures and make recommendations for efficiency
          • Ability to assess issues, make quick decisions, implement solutions, and influence change
          • Ability to lead, train, and provide feedback to staff and corresponding managers
          • Ability to proactively manage and mitigate issues
          • Knowledge and understanding of financial services industry: compliance, regulatory, or legal operations
          • Champion of Change
          • Experience with Fidelity/CPI/LPS/LIS/MSP, GEM, ICMP, and HOGAN


            Job Expectations


            • This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.


              Street AddressIA-West Des Moines: 800 S Jordan Creek Pkwy - West Des Moines, IADisclaimerAll offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

              Relevant military experience is considered for veterans and transitioning service men and women.

              Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo, West Des Moines , Loan Administration Manager 1, Executive , West Des Moines, Iowa

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