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Business Risk & Controls Sr Officer - Issue Management & Escalations Governance

Company: Wells Fargo
Location: West Des Moines
Posted on: September 5, 2020

Job Description:

Job DescriptionImportant Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Chief Operating Office

Integrated operations organization works collaboratively and consistently across the company. The Chief Operating Office includes core operations functions for each of the lines of business under leaders who have joint reporting relationships. Including Front Line Control for each of the lines of business and enterprise functions, Strategy and Operations Planning, Sales Practices Oversight and Management, Enterprise Shared Services, Strategic Execution & Operations, Corporate Properties Group, Business Continuity and Resiliency, Enterprise Customer Excellence, Supply Chain Management and Chief Administrative Office.

Operations Control Organization

The Operations Control team will lead the Issue Management and Escalation function across Operations. The team is responsible for governance and execution of front line risk management program activities consistent with frameworks and policies established by Independent Risk Management (IRM) in coordination with Control teams, Business Control leaders, and Control Executive. Activities include issue management and escalation (SHRP, issues tracking, root cause, risk ID/RCSA maintenance, corrective action, escalation).

Business Risk & Control Sr. Officer - Issue Management & Escalations Governance

The person selected for this role will drive the tollgate process across COO Operations as well as ensure engagement in tollgates across LOB Operations teams.

Specific responsibilities include:


  • Implement and drive Tollgate process, including any follow-ups;
  • Develop and maintain calendar of governance processes across Operations teams;
  • Coordinate prep sessions and materials where necessary for Senior Leadership in line with key governance routines;
  • Consult with business aligned leaders in Operations as they mitigate, monitor, and report on progress against corrective action plans at the issue level across the Issue lifecycle, up through sustainability and preparation for validation;
  • Identify horizontal impacts, perform root cause analysis and customer impact analysis, and develop corrective action plans that are sufficiently comprehensive to address the overall root cause of the Issue;
  • Conduct risk governance activities in alignment with IRM requirements

    Location: Charlotte, Des Moines, Minneapolis, or Phoenix is preferred. Other Well Fargo core markets may be considered.Required Qualifications


    • 10+ years of experience in risk management (includes compliance, financial crimes, operational risk, audit, legal, credit risk, market risk, IT systems security, business process management) or 10+ years of financial services industry experience, of which 7+ years must include direct experience in risk management
    • 2+ years of experience with Issue Management


      Desired Qualifications


      • Experience working with the Shared Risk Platform (SHRP)
      • Excellent verbal, written, and interpersonal communication skills
      • Knowledge and understanding of ever-evolving regulatory environments and governance processes
      • Experience with governance and oversight requirements for regulatory and risk reporting
      • Process design or improvement experience
      • Strong organizational, multi-tasking, and prioritizing skills
      • Ability to work in a fast paced deadline driven environment


        Other Desired Qualifications


        • Understanding of best-practice risk management techniques across financial services industry
        • Knowledge of relevant financial regulations and understanding of how they are implemented, managed and enforced
        • Strong interpersonal, influencing, and communications skills with an ability to interact effectively with stakeholders and regulators, to include virtual, matrixed leadership experience and the ability to effectively manage and build relationships.
        • Experience in developing and or monitoring key risk indicators
        • A deep understanding of enterprise risk management framework including risk identification, risk appetite and strategy, risk-related decisions, processes and controls, risk analytics and governance.
        • Proven leadership and project management skills to drive alignment across stakeholder groups to develop and deliver repeatable end-to-end risk management solutions and controls aligned with groups processes.
        • Ability to evaluate changes to laws, processes, etc. to assess impacts and to develop implementation plan to close gaps
        • Experience with management reporting (dashboards, PPT, etc.)
        • Experience making executive presentations


          Job Expectations


          • Ability to travel up to 10% of the time


            DisclaimerAll offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

            Relevant military experience is considered for veterans and transitioning service men and women.

            Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo, West Des Moines , Business Risk & Controls Sr Officer - Issue Management & Escalations Governance, Executive , West Des Moines, Iowa

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