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Work Director 2

Company: Wells Fargo Bank
Location: West Des Moines
Posted on: March 21, 2020

Job Description:

Job DescriptionImportant Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.-- In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application. -- At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. -- The Enterprise Customer Excellence Group brings together customer-focused functions from across the enterprise to provide a holistic approach to critical points of interaction with Wells Fargo customers. The group, which includes the Enterprise Complaints Management Office, the Customer Remediation Center of Excellence and Net Promoter System, is responsible for understanding the causes of issues that affect customers, and providing solutions that ensure customers' needs are understood and supported. The group is also accountable for ensuring regulators' expectations are met and that team members have the tools and training necessary for success.This role will work closely with the Senior Leadership team responsible for leading the Operational Risk Team within Consumer Products & Services.Duties may include, but not limited to: Managing various daily work assignments tasks that support a team of 250+ Operational Risk Professionals. Ensures the unit's work is completed on time and accurately by planning, coordinating and monitoring the daily activities of the moderately complex to complex work of less senior team members. Reviewing, prioritizing, and distributing daily work to meet deadlines and goals Monitoring work in progress making adjustments as needed Giving feedback and training to staff Addressing scheduling issues, including absences and tardiness; giving input to supervisors on staff performance Supporting with various data and reporting needs ***Depending on the volume of applications received, this job posting may be removed prior to the indicated close date***.Required Qualifications3+ years of operations experience demonstrated through work or military experienceDesired QualificationsAbility to coordinate multiple tasks and distribute complex workEffective organizational, multi tasking, and prioritizing skillsQuality review skillsLeadership experience including training and providing performance feedback to staff/managersExcellent verbal, written, and interpersonal communication skillsBasic Microsoft Office skills1+ year of leadership experienceGood analytical skills including strategically analyzing data and diagnosing opportunities/interventionsAbility to work cohesively and collaborate with analytic functions throughout the organizationKnowledge and understanding of maintaining and updating SharePoint team web contentKnowledge and understanding of TableauAbility to motivate and provide performance feedback to staffStreet AddressIA-West Des Moines: 800 S Jordan Creek Pkwy - West Des Moines, IADisclaimerAll offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo Bank, West Des Moines , Work Director 2, Executive , West Des Moines, Iowa

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