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Enterprise Investigations Manager - Customer Account Fraud/Misconduct and Crime Ring Team

Company: Wells Fargo Bank
Location: West Des Moines
Posted on: January 15, 2020

Job Description:

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. - In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.Corporate Risk helps all Wells Fargo businesses identify and manage risk. The team focuses on several key risk types, including conduct, credit, financial crimes, information security, interest rate, liquidity, market, model, operational, regulatory compliance, reputation, strategic, and technology risk. The group provides leadership, enhances communications, assists with problem identification and solutions, and shares best practices. In addition, the group provides an enterprise-wide view of risk, assists management and our Board of Directors in identifying and monitoring risks that may affect multiple lines of business, and takes appropriate action when business activities exceed the risk tolerance of the company.Enterprise Investigations, a division of Conduct Management, CM, is responsible for protecting Wells Fargo's assets, brand, and reputation by investigating allegations of team member or contingent worker misconduct specific to potential violations of law or dishonest acts.The Enterprise Investigations Manager will be responsible for managing an internal investigations team and executing risk-based internal investigations programs for the Customer Account Fraud/Misconduct and Crime Ring Team.Duties include:--- Provides effective leadership, communication, technical expertise, direction and work prioritization for direct report team to facilitate timely and high quality delivery of internal investigations and other departmental deliverables.--- Responsible for mentoring, coaching and contributing to the development of direct reports, peers and other team members.--- Manages the implementation of procedures, controls, analytics and trend analysis to ensure effective and proactive execution of internal investigations and regulatory reporting of internal investigations activity for area of responsibility.--- Escalates issues of potential significant risk to senior management.--- Communicates with internal business partners, line of business management, law enforcement, customers, and vendors.--- Manages the use of internal and external data, including publicly available information.--- Analyzes trends and emerging issues and works with management to develop and implement department policies & procedures to maximize efficiency, improve quality of services and ensure compliance with government regulations.--- May consult with line of business to balance risk and control efforts to assist business in managing internal fraud risks, as appropriate.--- May lead projects and initiatives with significant exposure to the bank following investigative protocol.--- Manages a team of analysts/investigators, although higher-risk, more complex cases or escalations may require hands-on involvement.--- Manages a team of Investigators and Senior Investigators or cross-functional teams in accomplishing goals and priorities.As a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:--- Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.--- Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.***To be considered for role, candidate(s) must be willing to be located in the (13) target locations listed. Other Wells Fargo Hubs will be considered.***Please note: based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities within Wells Fargo.

Required Qualifications

  • 7+ years of experience in investigating financial crimes or policy violations in one or a combination of the following: internal/external fraud, BSA/AML, terrorist financing, or risk management involving financial crimes
  • 2+ years of leadership experience

    Desired Qualifications
    • Investigative interviewing skills
    • A BS/BA degree or higher
    • Certified Fraud Examiner (CFE)
    • Certified Fraud Specialist (CFS)
    • Ability to communicate effectively, in both written and verbal formats, with senior executive-level leaders
    • Excellent verbal, written, and interpersonal communication skills
    • Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
    • Ability to coordinate completion of multiple tasks and meet aggressive time frames
    • Ability to coordinate, lead and facilitate group meetings

      Other Desired Qualifications
      • Experience with customer account fraud/misconduct investigations, crime ring investigations, and strategy alert investigations attendant to customer harm
      • Lead high profile/complex fraud investigations and projects
      • Extensive knowledge of case management systems, banking systems, processes and contacts as resources for conducting investigations and to oversee the investigative team
      • Provide guidance and training to the investigative team, with an emphasis on investigative processes, protocols, quality, and complete and thorough investigations
      • Assess internal controls and procedures associated with assigned cases, identifying control breakdowns and making recommendation for improvements
      • Familiarity with regulatory reporting and compliance
      • Strong influencing, partnership and negotiation skills, as well as the ability to provide credible challenge as needed
      • Experience analyzing and interpreting complex data or large amounts of information accurately and taking - action confidently
      • Ability to articulate complex concepts in a clear manner to a wide variety of audiences
      • Experience leading an engaged team that fosters a team-work focused environment
      • Experience driving a successful team that balances deadlines as well as quality expectation
      • May have assigned casework

        Job Expectations
        • Ability to travel up to 15% of the time

          Street Address
          MN-Saint Louis Park: 435 Ford Rd - Saint Louis Park, MN
          MO-Saint Louis: 1 N Jefferson Ave - Saint Louis, MO
          SC-Fort Mill: 3480 State View Blvd - Fort Mill, SC
          IA-West Des Moines: 7001 Westown Pkwy - West Des Moines, IA
          NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC
          NC-Raleigh: 1100 Corporate Center Dr - Raleigh, NC
          GA-Atlanta: 171 17th St Nw - Atlanta, GA
          AZ-Chandler: 2700 S Price Rd - Chandler, AZ
          CO-Denver: 1700 Lincoln St - Denver, CO
          UT-Sandy: 10010 S State St - Sandy, UT
          OR-Portland: 1300 Sw 5th Ave - Portland, OR
          TX-Plano: 4975 Preston Park Blvd - Plano, TX
          TX-San Antonio: 4101 Wiseman Blvd - San Antonio, TX


          All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

          Relevant military experience is considered for veterans and transitioning service men and women.
          Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo Bank, West Des Moines , Enterprise Investigations Manager - Customer Account Fraud/Misconduct and Crime Ring Team, Executive , West Des Moines, Iowa

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