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Quality Manager 3

Company: Wells Fargo
Location: West Des Moines
Posted on: December 4, 2019

Job Description:

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Consumer Banking is an industry leader in supporting homeowners and consumers in addition to operating one of the most extensive banking franchises in the country. We serve customers through approximately 6,000 branches and 13,000 ATMs in 39 states and the District of Columbia. We serve mass market, affluent, and small business customers; as well as provide home and personal lending. Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams. We've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed. Our Capital Markets team manages the interest rate and operational risks associated with the origination, sale and servicing of mortgage loans, and provides liquidity for the mortgage assets originated by Wells Fargo. This role will build and manage a Self-Assurance Activities testing team within the Capital Markets organization. Self- Assurance Activities testing will evaluate the execution of controls to ensure they are operating as designed and expected. We are looking for a dynamic individual responsible for leading and overseeing the work of a team of Quality Assurance Analysts whose responsibilities include completing monthly testing of controls. In addition to managing the production and quality of work performed by direct reports, this position works in a highly collaborative environment with peers and cross-HL partners. This position requires excellent communication and leadership skills and candidates must demonstrate the ability to be flexible, creative and innovative when problem solving. Key Responsibilities include: - Designing and implementing the processes for the team that will perform all non-credit based Self-Assurance Activities testing (testing of control performance) for the Capital Markets organization. - Analyzing and determining appropriate resource needs while aligning those resources to accomplish the requirements of the Self-Assurance Activities policy. - Providing guidance, coaching and assistance to direct reports to ensure quality and production goals are obtained. - Allocating resources and work volumes to ensure testing team goals are met. - Maintaining a positive, energized work environment. As a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will: - Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them. - Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks. Required Qualifications: - 4+ years of quality assurance experience - 2+ years of management experience or 3+ years leadership experience or a combination of both Desired Qualifications: - Excellent verbal, written, and interpersonal communication skills - Ability to interact with all levels of an organization - Knowledge and understanding of Quality Assurance (QA) development and implementation of testing practices/processes - Ability to motivate and provide performance feedback to staff - Ability to achieve high production and quality standards - Ability to coordinate completion of multiple tasks and meet aggressive time frames - Ability to assess current processes/procedures and make recommendations for efficiency - Ability to assess issues, make quick decisions, implement solutions, and influence change - Ability to consult, build, and maintain solid working relationships in and outside of immediate department - Ability to articulate complex concepts in a clear manner - Ability to effectively listen and elicit information - Ability to exercise independent judgment to identify and resolve problems - Ability to escalate issues - Ability to identify gaps through risk based testing - Ability to research, trend, and analyze data - Ability to create dashboards and reporting-- - Ability to present reports to and interact with senior leaders - This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents. Job Expectations: - This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents. How to Express Interest in This Job: Wells Fargo invites you to apply for this job at ************************************************************************************************************* & FOCUS=Applicant & SiteId=1 & JobOpeningId=******* & PostingSeq=1. All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo, West Des Moines , Quality Manager 3, Executive , West Des Moines, Iowa

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