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Salesforce Admin

Company: Sammons
Location: West Des Moines
Posted on: September 16, 2023

Job Description:

What you can expect as the Salesforce Admin:
Responsible for supporting Sammons Financial Group Companies' (Sammons Financial Group) software platforms and assisting with development of a digital strategy to meet emerging technology and experience needs of the business. Support, advise, design, deliver and maintain platform ecosystem end-to-end. Work across business units, processes and technologies.

  • Integrate, configure and maintain systems to enable efficiencies in crucial areas of the business.
  • Develop business requirements, specifications, process flows, application design and configuration alongside testing and deployment.
  • Create and maintain custom objects, fields, views, reports, workflows, dashboards, campaigns and functions.
  • Manage multiple stakeholders' engagements and work with associated team members to understand projects, facilitate analysis of business process, gather and document requirements and develop technology solutions.
  • Collaborate with Operations team members in translating business requirements to functional technical specifications to meet users? needs.
  • Manage day-to-day administration and maintenance of platform including user account management, production support queue, reports and dashboards, workflows, performance monitoring and backups, security of instances, sharing rules and data content, troubleshooting and resolving technical issues for users and license management.
  • Develop end-to-end solutions using configuration and customization, including APEX Class, Triggers, Visualforce pages and Lightning components.
  • Automate business processes using automation tools, such as Process Builder, Workflows, Formulas, Flow, Assignment Rules and email Alerts.
  • Migrate changes from development to test to production environment(s) using CI technologies.
  • Coordinate with various internal technology teams to resolve issues.
  • Manage new releases of platform and efficiently roll out new features.
  • Communicate with development teams to design and implement solutions, ensuring adherence to industry leading practices and code quality techniques.
  • Produce deliverables within a diverse, fast-paced environment through effective collaboration across teams and prioritization of multiple projects and initiatives simultaneously.
  • Commitment to embrace Sammons Financial Group Companies shared values (Respect, Accountability, Integrity, and Openness)
  • As stated within the Company Attendance and Punctuality policy, regular attendance is required and expected in order to meet the business service levels and workflow demands. What we are looking for:
    • Bachelor's Degree in Business or related field preferred
    • Minimum 5 years' experience in platform administration and development (e.g. upgrades, user and profile management, security controls, performance monitoring, back up and recovery) preferred
    • 2-4 years' financial services industry experience preferred
    • 2-4 years' experience with production support or client service preferred
    • Excellent verbal and written communication skills including strong questioning and listening skills and the ability to look beyond obvious answers to understand the impact across the organization.
    • Demonstrated ability to quickly obtain and apply the knowledge of Sammons Financial Group systems, organizational business and related technology processes
    • Familiarity with Agile Frameworks
    • Proven ability to collaborate in a creative, agile environment and manage agile task assignments
    • Working knowledge in UI technologies including Bootstrap, Lightning Design System (LDS), Lightning Components Development, AngularJS, jQuery, JavaScript is a plus experience with automation tools including Process Builder and Flows, platform administration and deployment, performance monitoring, backup and recovery
    • Proven teamwork skills and ability to interact well with others, including the ability to work with and communicate to a variety of personalities and locations
    • Self-motivated and able to work independently and effectively under deadline pressures
    • Organized and detail oriented
    • Deep understanding of concepts and techniques such as work simplification, workflow and process analysis, etc.
    • Proficient use of Microsoft Suite of products and other business analyst tools
    • Criminal background check required. Licenses and Certifications:
      • Certified Platform Developer I or Certified Platform Developer II preferred Travel:
        • Some travel may be required. What you can expect when you join Sammons Financial Group:
          • A casual dress code (yep - that means jeans!)
          • A company you want to be a part of, driven by inspiring leaders and a fun, friendly work environment.
          • Colleagues who support one another, model our core values, and drive our healthy, high-performing culture.
          • Healthy balance between work and personal lives. Friday afternoons off all year long, competitive PTO, and generous number of paid holidays.
          • Our competitive benefit package includes: Health, Dental, Vision, Company Paid Retirement, PTO and Holiday Pay.
          • A generous retirement program. Our Employee Stock Ownership Plan (ESOP) is a 100% company funded retirement plan, so you can save for retirement without contributing a penny of your own paycheck.
          • A company that celebrates diversity, is committed to inclusion, and is proud to be an Equal Opportunity Employer. We comply with all federal and state equal employment opportunity laws and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, veteran status or any other characteristic protected by federal, state or local law.

Keywords: Sammons, West Des Moines , Salesforce Admin, Administration, Clerical , West Des Moines, Iowa

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