Perform routine clerical and administrative functions such as
drafting correspondence, scheduling appointments, organizing and
maintaining paper and electronic files, or providing information to
Use computers for various applications, such as database management
or word processing.
Answer telephones and give information to callers, take messages,
or transfer calls to appropriate individuals.
Create, maintain, and enter information into databases.
Set up and manage paper or electronic filing systems, recording
information, updating paperwork, or maintaining documents, such as
attendance records, correspondence, or other material.
Operate office equipment, such as fax machines, copiers, or phone
systems and arrange for repairs when equipment malfunctions.
Greet visitors or callers and handle their inquiries or direct them
to the appropriate persons according to their needs.
Maintain scheduling and event calendars.
Complete forms in accordance with company procedures.
Schedule and confirm appointments for clients, customers, or
Make copies of correspondence or other printed material.
Writing ? Communicating effectively in writing as appropriate for
the needs of the audience.
Active Listening ? Giving full attention to what other people are
saying, taking time to understand the points being made, asking
questions as appropriate, and not interrupting at inappropriate
Reading Comprehension ? Understanding written sentences and
paragraphs in work related documents.
Speaking ? Talking to others to convey information effectively.
Time Management ? Managing one's own time and the time of
Service Orientation ? Actively looking for ways to help people.
Customer and Personal Service ? Knowledge of principles and
processes for providing customer and personal services. This
includes customer needs assessment, meeting quality standards for
services, and evaluation of customer satisfaction.
Clerical ? Knowledge of administrative and clerical procedures and
systems such as word processing, managing files and records,
stenography and transcription, designing forms, and other office
procedures and terminology.
Computers and Electronics ? Knowledge of genera office software
including MS Word, MS Excel and MS Outlook We are an equal
employment opportunity employer and will consider all qualified
candidates without regard to disability or protected veteran