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Office Services Specialist

Company: ITA Group, Inc.
Location: West Des Moines
Posted on: November 18, 2022

Job Description:

This position is unable to sponsor.
ABOUT US:
ITA Group creates and manages events, incentives and recognition programs that align and motivate every organization's most important asset-its people. Headquartered in West Des Moines, Iowa, ITA Group has operations in every region of the United States and award solutions for 75+ countries globally. In 2020, ITA Group was recognized as a Great Place to Work. Some of our top benefits include: Employee Stock Ownership Plan (ESOP), financial wellness and support, community involvement/volunteer time off, formal recognition, flexible work schedules and a variety of professional development initiatives. ITA Group is honored to be named a Great Place to Work and we think you will agree.
POSITION DESCRIPTION The Office Services Specialist oversees the transportation cycle of outbound and third-party shipments and distributes internal and external mail, UPS, Federal Express courier, and LTL shipments. The Office Service Specialist is responsible for ensuring supplies, stock, materials, packages, and/or products are processed through the various delivery services efficiently and safely. This position performs various functions, which entails ensuring that the organization adheres to all laws guiding its logistics operations. POSITION REQUIREMENTS - High school diploma (or GED); Associate degree preferred. - Three years customer service experience in a service-related industry. - Two to three years of experience in logistics of shipping products domestic and global. - Strong Computer skills including with MS Windows, MS Office (Word, Excel, and PowerPoint). - Strong working knowledge of mail machines, UPS computer and Federal Express software. - Meet International Air Transportation Association (IATA) certification training requirements for shipping Lithium Metal and Lithium Ion Batteries. - Strong knowledge of postal, UPS and Federal Express regulations. - Strong working knowledge of Domestic and International shipping regulations as they pertain to the Department of Commerce import and export of goods. - Strong organizational and time management skills. - Effective basic negotiation skills. - Strong interpersonal skills, ability to interact with others in a team situation. - Ability to analyze, problem solve and recognize process improvement opportunities. - Ability to do occasional heavy lifting up to 50 pounds. - Ability to understand both internal and external client needs and how these needs relate to overall customer satisfaction. - Ability to listen, understand and respond to external and internal customers' needs in a timely manner; customer service experience in a service-related industry preferred. - Ability to work the time necessary to complete projects and/or meet deadlines.

Keywords: ITA Group, Inc., West Des Moines , Office Services Specialist, Administration, Clerical , West Des Moines, Iowa

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