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Control Officer - Enterprise Complaints, Chief Operating Office

Company: Wells Fargo
Location: West Des Moines
Posted on: April 8, 2021

Job Description:

Job DescriptionImportant Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.Control Officer - Enterprise Complaints, Chief Operating Office Control TeamThe individuals selected for these roles will lead Risk and Control program functions for the Enterprise Complaints Organization within the Chief Op Business Control team, including governance and execution of selected first-line risk management activities in coordination with Independent Risk Management (IRM), Business Aligned Teams, Control Executive, etc. Candidates will be responsible for critical functions including RCSA development and documentation, Issues Management, Risk and Control Assessments, data analysis and reporting, Issue and Tollgate management, regulatory response, regulatory item summaries, and ensuring senior leadership has access to the relevant and required information.Specific responsibilities include:--- Ensure comprehensive understanding and execution with RCSA methodology and framework.--- Coordinate prep sessions and materials where necessary for Senior Leadership in line with key governance routines;--- Consult with business aligned leaders in Operations as they mitigate, monitor, and report on progress against corrective action plans at the issue level across the Issue lifecycle, up through sustainability and preparation for validation;--- Implement and drive Issue Tollgate process, including any follow-ups;--- Identify horizontal impacts, perform root cause analysis and customer impact analysis, and develop corrective action plans that are sufficiently comprehensive to address the overall root cause of the Issue;--- Perform comprehensive Risk Assessments against existing Processes in support of MRA and other Regulatory Validation efforts--- Conduct risk governance activities in alignment with IRM requirementsLocations: Charlotte, Dallas, Des Moines, Minneapolis, or Phoenix/Chandler.Required Qualifications

  • 7+ years of experience in risk management or 7+ years of financial services industry experience, of which 5+ years must include direct experience in risk managementDesired Qualifications
    • Experience working with the Shared Risk Platform (SHRP)
    • Excellent verbal, written, and interpersonal communication skills
    • Ability to influence across all organizational levels, particularly senior management
    • Knowledge and understanding of ever-evolving regulatory environments and governance processes
    • Experience with governance and oversight requirements for regulatory and risk reporting
    • Process design or improvement experience
    • Strong organizational, multi-tasking, and prioritizing skills
    • Ability to work in a fast paced deadline driven environmentOther Desired Qualifications
      • 5+ years of experience working within the line-of-business OR directly with line managers acting as an 'Influencer' able to effectively convey complicated information necessary to provide the leader with an informed understanding leading to executable risk-mitigation strategies
      • 3-5 years of experience either Auditing or working in a capacity with focus on exiting Regulatory Consent Orders
      • 2+ years of experience with Issue Management
      • Understanding of best-practice risk management techniques across financial services industry
      • Knowledge of relevant financial regulations and understanding of how they are implemented, managed and enforced
      • Strong interpersonal, influencing, and communications skills with an ability to interact effectively with stakeholders and regulators, to include virtual, matrixed leadership experience and the ability to effectively manage and build relationships.
      • Strong expertise with RCSA methodologies, frameworks and routines
      • Risk experience supporting Complaints.
      • A deep understanding of enterprise risk management framework including risk identification, risk appetite and strategy, risk-related decisions, processes and controls, risk analytics and governance.
      • Understanding of best-practice risk management techniques across financial services industry
      • Proven leadership and project management skills to drive alignment across stakeholder groups to develop and deliver repeatable end-to-end risk management solutions and controls aligned with group's processes.
      • Ability to evaluate changes to laws, processes, etc. to assess impacts and to develop implementation plan to close gaps
      • Experience with management reporting (dashboards, PPT, etc.)
      • Experience making executive presentationsJob Expectations
        • Ability to travel up to 10% of the timeStreet AddressTX-Irving: 250 E John Carpenter Freeway - Irving, TXNC-Charlotte: 301 S College St - Charlotte, NCMN-Minneapolis: 600 S 4th St - Minneapolis, MNNY-New York: 150 E 42nd St - New York, NYAZ-Chandler: 2700 S Price Rd - Chandler, AZIA-West Des Moines: 7001 Westown Pkwy - West Des Moines, IADisclaimerAll offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.Benefits SummaryBenefits Visit for benefits information.

Keywords: Wells Fargo, West Des Moines , Control Officer - Enterprise Complaints, Chief Operating Office, Administration, Clerical , West Des Moines, Iowa

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