Company: Grand Living at Lake Lorraine
Location: West Des Moines
Posted on: January 16, 2021
Come be a part of the grand opening team for Grand Living at
Tower Place! Position will start March 1, 2021. Community Grand
Opening planned for April 1, 2021. As a Receptionist, you will be
responsible for enhancing the overall Resident experience through
exceptional comprehensive leadership and hospitality. Responsible
for establishing and sustaining a culture of unparalleled service
and long-term growth through warm, friendly and professional
greetings and interactions. This is to be handled in The Sterling
Touch-- friendly, courteous, helpful, timely and professional
manner, resulting in a very high level of Resident satisfaction.
Responsible for welcoming all visitors, guests, residents, and
employees in person or through phone interactions in addition to
handling multiple administrative functions. This position is under
guidance of the Business Office Manager in accordance with
Community's standards, processes, procedures, practices and
philosophy. Essential Functions: * Participate in Start Sterling!
line up every day.* Greet the Residents, guests, fellow employees
and vendors in a friendly and courteous manner.* Answers a
multi-line phone, assisting and routing caller to appropriate
person.* Operates office equipment including phone, copy machine,
computer, fax, etc. Assists and schedules appointments and room
reservations with the residents.* Provides back-up clerical support
which includes desk coverage (i.e. during breaks, meals, absences,
or as business needs require) to other departments as requested.*
Composes correspondence under guidance and within established
guidelines.* Maintains office supply inventory.* Sorts & files
forms, reports & correspondence according to departmental policies
and procedures.* Refers residents, guests, vendors and staff to
proper community resources.* Assists in Business Office and Life
Enrichment administrative tasks.* Other duties as required.
Education: * High School Diploma or GED, highly preferred.
Experience: * Hospitality and Customer Service experience,
required.* Experience managing a busy front desk reception area
with in-person interaction and high volume inbound calls,
required.* Experience with multi-line phone, required. Schedule: *
Full-Time Hours * Shift: 7:00 AM to 3:00 PM * Must be able to work
rotating weekends and one holiday per year.
Keywords: Grand Living at Lake Lorraine, West Des Moines , Full-Time Receptionist, Administration, Clerical , West Des Moines, Iowa
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