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Business Support Consultant 3 - Deposit & Credit Bureau Management Office (DCBMO): Consumption

Company: Wells Fargo
Location: West Des Moines
Posted on: September 8, 2020

Job Description:

Job DescriptionImportant Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Deposit and Credit Bureau Management Office (DCBMO) is currently seeking several Business Support Consultants to join the newly created entity. This is an Individual Contributor role that requires knowledge and experience with consumer credit bureau consumption and/or associated laws (FCRA, FACTA) and processes.

Primary responsibilities of the role include but are not limited to:

Identify and partner with business stakeholders to understand existing credit bureau data consumption landscape and evaluate business processes and practices to ensure alignment with FCRA regulations. Consults with management and business partners on matters of significance regarding strategic approaches, effectiveness of support function, and potential business performance improvement opportunities for the applicable business functions. Such consultation may include discussion of alternatives, enhancements, and/or downstream process or regulatory implications. May present to senior leaders or executive management on business performance and recommends strategies to implement changes and improvements. Utilizes knowledge of the business unit's functional area or products to support strategic initiatives for the business. May provide guidance and/or support to peers. Support consumption activity oversight for multiple business groups across multiple Lines of Business.

Functions supported may include: policy/procedure administration and adherence, systems/change initiatives, legal and regulatory adherence, reporting and analysis, process improvement (example: may include downstream training initiative identification and enactment), communications, operational efficiency (example: process, controls, and/or financial).

***Locations: Preferred locations are Des Moines, IA, Chandler, AZ, Charlotte, NC, Raleigh, NC, or Fort Mill, SC but will consider other locations within the Wells Fargo footprint on a case by case basis.

***Important Reminder When Applying: Based on the volume of applications received, this job posting may be removed prior to the indicated close date.Required Qualifications


  • 6+ year of experience in one or a combination of the following: business support, project management, implementation, business operations or strategic planning in financial services demonstrated through work or military experience


    Desired Qualifications


    • Excellent verbal, written, and interpersonal communication skills
    • Financial services experience
    • Risk management and mitigation experience
    • Ability to manage initiatives involving process improvements
    • Ability to develop partnerships and collaborate with other business and functional areas
    • Ability to create and improve process through strategic thinking
    • Ability to be proactive, innovative and creative in meeting customer and enterprise needs
    • Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
    • Ability to grasp complex business issues quickly, recommend solutions, and drive for resolutions
    • Ability to translate and summarize complex data into understandable, actionable information and recommendations


      Other Desired Qualifications


      • Experience identifying process, procedural, system, and/or control deficiencies
      • Outstanding problem solving and analytical skills with ability to turn findings into strategic direction
      • Knowledge of FCRA (Fair Credit Reporting Act) or use of credit bureau information in Credit Underwriting, Marketing, and Account Management activities
      • Knowledge and understanding of expense management
      • Experience monitoring performance metrics, including KPI and KRI
      • Ability to create strong visual presentations and deliver to management and senior leaders


        Job Expectations


        • Ability to travel up to 10% of the time


          Salary InformationThe salary range displayed below is based on a Full-time 40 hour a week schedule.

          SC-Fort Mill: Min: $78,100 Mid: $110,000

          AZ-Chandler: Min: $78,100 Mid: $110,000

          IA-West Des Moines: Min: $78,100 Mid: $110,000

          NC-Charlotte: Min: $78,100 Mid: $110,000

          NC-Raleigh: Min: $78,100 Mid: $110,000Street AddressSC-Fort Mill: 3476 Stateview Blvd - Fort Mill, SC

          AZ-Chandler: 2600 S Price Rd - Chandler, AZ

          IA-West Des Moines: 800 S Jordan Creek Pkwy - West Des Moines, IA

          NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC

          NC-Raleigh: 1100 Corporate Center Dr - Raleigh, NCDisclaimerAll offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

          Relevant military experience is considered for veterans and transitioning service men and women.

          Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo, West Des Moines , Business Support Consultant 3 - Deposit & Credit Bureau Management Office (DCBMO): Consumption, Administration, Clerical , West Des Moines, Iowa

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