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IT Senior Engineer, Office 365

Company: Athene Annuity and Life Company
Location: West Des Moines
Posted on: February 14, 2020

Job Description:

We are Athene. At Athene, we are driven to do more. We are a leading retirement services company that issues, reinsures and acquires retirement savings products designed for the increasing number of individuals and institutions seeking to fund retirement needs. We see every day as a new opportunity to measure ourselves against the best - and then we don't stop until we've set the bar even higher. We're ready to help you achieve more.Purpose:The Sr. IT Engineer, Office 365 will assist with installation, maintenance and support of the following:Office 365Microsoft Exchange Server (Hybrid)Exchange OnlineIntune MDMSharePoint OnlineSkype for BusinessOneDrive for BusinessOther collaboration technologiesDesktop InfrastructureA/V Systems and presentationAccountabilities:Assists in planning, evaluation, selection and recommendation of large scale systems projects through vendor comparison and cost studies.Completes routine maintenance (i.e., patches and upgrades) and troubleshoots hardware/software problems with O365 and related systems.----Completes work requests as assigned to resolve problems in a timely manner, providing courteous service delivery of end user technology.Creates training and support documentation for the Service Desk and users.Documents, implements and maintains security procedures; assists as needed in reviewing current security rights, and providing audit information; alerts management when security concerns arise.Escalates critical situations through appropriate channels when problems can't be resolved within established service criteria, while tracking the problem to its final resolution.Partners with Procurement and Asset Management teams to provide metrics and reporting of Office 365 licensing and consumption.Performs administrative tasks related to O365/Exchange, including but not limited to problem tracking, resolution and documentation.Responds promptly to requests from user departments to review or change O365 related configurations.Assists in maintaining hardware and software components of--Athene's O365 environment; recommends system configuration and enhancements.Qualifications and Experience:5+ years' experience in administering Office 365 systems and related infrastructure a must.Strong PowerShell scripting skills required.Strong problem solving, organization and attention to detail skills required.Strong written and verbal skills required.Must be comfortable with verbally presenting recommendations to senior leadership team.Strong customer service skills and commitment to providing quality service in support of service delivery goals a must.Bachelor's Degree in MIS or computer science degree in related field.--NOTE:-- Successful candidate will be required to complete a pre-employment background check.--Drive. Discipline. Confidence. Focus. Commitment.-- Learn more about working at Athene.--Athene is a Military Friendly Employer!-- Learn more about how we support our Veterans.--Athene celebrates diversity, is committed to inclusion and is proud to be an Equal Opportunity Employer.-- We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, veteran status or any other status protected by federal, state or local law. - provided by Dice

Keywords: Athene Annuity and Life Company, West Des Moines , IT Senior Engineer, Office 365, Administration, Clerical , West Des Moines, Iowa

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