Senior Testing Specialist - Customer Remediation

Company: Wells Fargo
Location: West Des Moines
Posted on: March 18, 2023

Job Description:

About this role: Wells Fargo is seeking a Senior Testing Specialist to lead, plan, and complete testing and validation activities for the Customer Remediation Testing team. The Customer Remediation Testing team within IT&V is responsible for testing customer remediation activities executed by the Customer Remediation Center of Excellence (CR COE) and the Customer Remediation Verification team. The Independent Testing and Validation (IT&V) team is responsible for the development and design of methodologies and standards for review activities across the Enterprise in alignment with the Risk Management Framework, and ensuring effective and appropriate testing, validation, and documentation of review activities for risk programs, risks, and controls according to standards and other applicable policies. The Senior Independent Testing Specialist is responsible for leading, planning, and completing targeted testing, RCSA-based control testing, and issue validation activities relating to the Customer Remediation Program. They are also responsible for completing timely and high-quality testing activities, as well as, for identifying issues, validation concerns and observations, recommending corrective actions, presenting results, interfacing with business and risk partners, and writing reports. In this role, you will:

• Lead, plan, and complete targeted testing, RCSA based control testing and/or issue validation engagements relating to the Customer Remediation Program.
• Participates in engagements in a matrixed environment as an individual contributor executing/leading review activities of moderate to high complexity.
• Possesses functional knowledge in procedures, risks, controls, compliance, testing, data analysis, assessment of findings, escalation and reporting, while developing risk acumen.
• Knowledgeable of risk profile of engagement review's subject matter (i.e. LOB, Enterprise Function, risk program, etc.).
• Assesses adequacy and effectiveness of policies, procedures, processes, systems, and control environment and understands market/ business/ regulatory changes to determine impact to engagement's plan and scope.
• Completes/leads assigned testing activities exercising effective quality review behaviors and seeks guidance for areas of ambiguity and/or uncertainty.
• Performs quality reviews of junior testers' work, as applicable and assigned by supervisor.
• Escalates potential findings to engagement management, identify potential corrective and remediation actions and follows through on reporting and resolution per procedural guidance.
• Collaborates internally with appropriate business partners and other IT&V team members in support of engagement's overall review activities in addition to the individual areas of responsibility.
• Builds constructive and effective relationships, exercising effective communication behaviors, and holds self-accountable for delivering on commitments and renegotiates when needed.
• Identifying and implementing efficiencies and process improvements.
• Provide credible challenge and recommendations to IT&V Leadership as needed.
• Mentor and coach Associates.
• Foster relationships with team and collaborate across other all T&V teams effectively. Required Qualifications, US:
  • 4+ years of Independent Testing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications:
    • Experience at a public accounting firm with experience in business process, regulatory, or audit and or business process
    • Knowledge of regulatory compliance requirements in financial industry
    • Specialized knowledge or prior regulatory compliance testing or review experience
    • Strong critical thinking and analytical skills with high attention to detail and accuracy and an ability to credibly challenge the status quo
    • Strong ability to research, trend, and analyze data
    • Ability to communicate effectively, in both written and verbal formats, with various levels of management including senior executive level leaders
    • Demonstrated negotiation skills, especially with difficult topics when partnering with lines of business and technology, including the willingness and ability to question decisions, understand direction and escalate issues, where necessary.
    • Ability to take on a high level of responsibility, initiative, and accountability
    • Ability to adapt and rapidly adjust to changes in the environment
    • Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) One or more of the following certifications is desired:
      • Certified Internal Auditor (CIA)
      • Certified Public Accountant (CPA)
      • Certified Regulatory Compliance Manager (CRCM)
      • Certified Information Systems Auditor (CISA) Posting Locations:
        • West Des Moines, IA
        • Charlotte, NC
        • Fort Mill, SC
        • Minneapolis, MN
        • St. Louis, MO
        • Irving, TX
        • Tempe, AZ Preferred location(s) listed above. Other locations within the Wells Fargo footprint may be considered for current Wells Fargo employees. Job posting may come down early due to volume of applicants. We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Keywords: Wells Fargo, West Des Moines , Senior Testing Specialist - Customer Remediation, Accounting, Auditing , West Des Moines, Iowa