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Loan Servicing Specialist 3

Company: Wells Fargo Bank
Location: West Des Moines
Posted on: March 26, 2020

Job Description:

Job Description Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Consumer Banking is an industry leader in supporting homeowners and consumers, in addition to operating one of the most extensive banking franchises in the country. We serve mass market, affluent, and small business customers; as well as provide home and personal lending. Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams. We've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed. Responsible for reviewing, researching, processing, and responding to basic to moderate written and phone inquiries from customers, title companies, vendors, and internal personnel pertaining to loans and various areas within loan servicing. Functions include: payment and invoice research, taxes, insurance, loan modifications and assumptions, prepayments, payoffs, adjustable rate loans,credit reporting, and lien perfection; researching and analyzing problems and recommending solutions; conducting periodic audits of files; Input data and process information into the system of record;may also coordinate property inspections, lien priority and loan disbursements in accordance with loan documentation; may perform procedures related to advances and pay downs, funds wiring anddisbursement process, and processing of payment requests. Within the commercial business is responsible for payment processing, check disbursements, tax payments, imaging and document management. Primary function will be to work with real estate taxing authorities, internal and external customers to research, pay, and mitigate risk in loss of 1st lien position Performs a variety of operational tasks - Interact with taxing authorities, third parties, attorneys, internal departments and Wells Fargo homeowners Takes accountability for entire process from receipt of work to resolution and closure Uses multiple online systems, such as, CHUCKY, Filenet and Fidelity Works under general supervision following established procedures Provide support to mortgage customer service in the resolution of tax related customer inquiries Analyze and prevent tax penalties Maintain a professional and courteous working relationship with other internal departments, taxing authorities, attorneys, third parties and Wells Fargo homeowners Meet all deadlines to ensure all tax sales have been completed Required Qualifications 6+ months of experience in one or a combination of the following: customer service, loan administration, collections, or sales environment demonstrated through work or military experience Desired Qualifications Basic Microsoft Office skills Ability to navigate multiple computer systems, applications, and utilize search tools to find information Strong analytical skills with high attention to detail and accuracy Excellent verbal, written, and interpersonal communication skills Ability to interact with all levels of an organization Other Desired Qualifications 6+ months of mortgage experience and/or tax knowledge Strong organizational, multi-tasking, and prioritizing skills Ability to meet or exceed business goals and objectives, while fostering a team atmosphere Ability to prioritize work, meets deadlines, achieve goals, and work under pressure in a dynamic and complex environment Experience resolving and working through escalated and complex issues Strong research skills A BS/BA degree or higher Job Expectations This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents. Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo Bank, West Des Moines , Loan Servicing Specialist 3, Accounting, Auditing , West Des Moines, Iowa

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