Business Support Consultant 3 - Process Measurement Librarian - Consumer Banking

Company: Wells Fargo
Location: West Des Moines
Posted on: January 16, 2020

Job Description:

Job Details Company Overview Job Description Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Consumer Banking is an industry leader in supporting homeowners and consumers, in addition to operating one of the most extensive banking franchises in the country. We serve mass market, affluent, and small business customers; as well as provide home and personal lending. Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams. We've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed. We believe that Process Excellence is made up of elements of leadership, teamwork, methods, and practices. We believe it is foundational to the repeatability of any operation, service, function or capability we utilize in the bank. When learned and embedded into a business culture, a business can transform many key attributes including quality, cost, risk and productivity. Ultimately, we want to create an environment that maximizes the talent of our team members and our knowledge of Process Excellence so that we can deliver world class solutions and services to our customer base. We are seeking an experienced professional to join us to help develop and deliver a world class Business Process Management (BPM) capability to the Wells Fargo Consumer Banking group. The Process Measurement Group Librarian function focuses on maintaining the overall health and uptime, changes, and performance of process monitoring and alerting within the Group BPM Team. High Level Responsibilities include, but are not limited to: - Maintain Tableau dashboard to make approved changes from Data Analytics and GBPM partners - Grant access to Data repositories/sources, Tableau, data folders, and Metrics Change Control based on Data Analytic and Line of Business requests - Ensure Group BPM team members and Line of Business Points of Contact/Subject Matter experts are educated on Enterprise BPM Process Measurement Standard Metrics - Train and ensure Line of Business team members and Process Owners understand the Metrics Change Control process - Facilitate Metric Change Control process to review correspondence from Data Analytics (DA) for possible data testing and determine if a dashboard change is required - Review Data Repository/Source and Data Folder access requests from Data Analytics - Review Tableau access requests from Data Analytics & Line of Business (LOB) partners - Review Metric Change Control access requests from Data Analytics & LOB partners - Review changes in flight with Data Analytics and if service level agreement (SLA) achieved - Test applicable data changes from Data Analytics and engage Line of Business Partners in UAT - Modify Metrics Criteria documentation, Tableau links documentation, Data Dictionary documentation, and control plan documentation as approved changes in the process are implemented - Meet with LOB contact for monthly staffing counts, obtain Finance Accounting Unit (AU) worksheet monthly for dashboard data usage and update Monthly Finance Data spreadsheet with staffing numbers - Attend monthly meeting with Enterprise Business Process Management (EBPM) Process Measurement contact - Attend Process Measurement Community of Practice Monthly Required Qualifications - 6+ years of experience in one or a combination of the following: administrative support, project management, implementation, business operations or strategic planning demonstrated through work or military experience Desired Qualifications - Knowledge and understanding of Business Process Management Notation (BPMN) methodology and modeling - Strong analytical skills with high attention to detail and accuracy - Highly refined and professional verbal and written communications - Ability to manage complex projects in a large enterprise environment - Virtual leadership experience with ability to effectively drive results, provide feedback/direction, and manage and build relationships with leaders and team members in a geographically dispersed team environment - Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important - Strong collaboration and partnering skills - Financial services industry experience Other Desired Qualifications - Systems administration and project management experience, including managing systems access, change control administration and user acceptance testing - Demonstrated ability of strong analytical and critical thinking skills, combined with strategic business focus and vision - Experience with process implementation and change management efforts associated with business process improvement and re-engineering - Ability to take on a high level of responsibility, initiative and accountability - Familiarization with Agile tools like JIRA, CA Rally - Experience in current state process modeling, process re-engineering and future state workflow modeling - Familiarization with Analytics & Reporting tools like Tableau, MiniTab Job Expectations - Ability to travel up to 10% of the time Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation. Recommended skills Change Management Business Process Improvement Data Analysis Operations Business Process Management Agile Software Development

Keywords: Wells Fargo, West Des Moines , Business Support Consultant 3 - Process Measurement Librarian - Consumer Banking, Accounting, Auditing , West Des Moines, Iowa