Customer Service Assistant

Company: TMC Transportation
Location: Des Moines
Posted on: May 7, 2024

Job Description:

TMC Transportation is the nation's largest employee-owned, open deck transportation company. Founded in 1972, and headquartered in Des Moines, Iowa, TMC provides expert transportation services and supply-chain management solutions throughout the 48 contiguous states. If you're seeking a rewarding career at a dynamic company built on integrity, innovation and dedication to quality and customer service, then join us in our Destination of Excellence.
-TMC Offers:

• 
  
• Competitive Salary
  
• Comprehensive Benefit Package
  
• 401(k) Plan
  
• Employee Ownership - ESOP!
  
  TMC Transportation has an immediate full-time opening for a -Customer Service Assistant working out of our office in -Des Moines, Iowa.
  PRIMARY FUNCTION:
  The primary function of a Customer Service Assistant is to provide administration support to the Customer Service department.
  DUTIES AND RESPONSIBILITIES:
  
  • 
    
  • Prove back-up assistance to the Customer Service Representative for load entry
    
  • Maintain various management reports on a periodic basis
    
  • Perform all necessary pre-calls, which are include but not limited to: calling consignees for delivery appointments and directions; updating the MIS information in a time and accurate manner; and sending information the drivers if the load has already been dispatched
    
  • Provide information to customers inquiries and redirect if necessary
    
  • Other duties as assigned
    

Keywords: TMC Transportation, West Des Moines , Customer Service Assistant, Hospitality & Tourism , Des Moines, Iowa